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Thread: anti-virus scan doesn't stop

  1. #1
    mitsy Guest

    Default anti-virus scan doesn't stop

    ZA Security Suite on Win XP2

    Yesterday the anti-virus scan ran for 13 hours!!!
    I finally clicked 'skip'
    Yes, it caught 3 viruses and quarantined them successfully.

    Went to support and wrote an email. Page changed but there
    was no response e.g. email sent or anything else,just a
    blank page.

    Any suggestions/advice much appreciated.
    Simple English please, I am computer illiterate!

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    hammernu Guest

    Default Re: anti-virus scan doesn't stop

    Make certain you are not actively running any other security software besides ZoneAlarm. Many other products (Norton, McAfee, SpySweeper, AdAware, etc.) do not play well with ZoneAlarm.

    Your ZoneAlarm database may be corrupted. Do a database reset. You will lose any customized settings:
    1) Ctrl + Shift right-click on ZoneAlarm System Tray icon

    2) Click Reset in popup box

    3) Click Yes in Reset Settings dialog box

    4) Click OK when prompted to reboot

    5) Follow onscreen prompts after reboot

  3. #3
    mitsy Guest

    Default Re: anti-virus scan doesn't stop


    <blockquote><hr>HammerNU wrote:
    Make certain you are not actively running any other security software besides ZoneAlarm. Many other products (Norton, McAfee, SpySweeper, AdAware, etc.) do not play well with ZoneAlarm.

    Your ZoneAlarm database may be corrupted. Do a database reset. You will lose any customized settings:
    1) Ctrl + Shift right-click on ZoneAlarm System Tray icon

    2) Click Reset in popup box

    3) Click Yes in Reset Settings dialog box

    4) Click OK when prompted to reboot

    5) Follow onscreen prompts after reboot

    <hr></blockquote>


    Thanks. I try it. Much appreciated.

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