We are not able to update our anti-virus side of ZA.
We use ZA Security Suite, version 7.0.483.000.
Our anti-virus engine version says:
3, DAT file version 915051681.

It says that Anti-virus is on (green), but instead of saying "All systems are go" it reads "action required".
There is a red exclamation beside Definitions and then wording that follows "update anti-virus/anti-spyware".
When I hit "update anti-virus/anti-spyware", anti-spyware updates fine, but anti-virus fails and the error message says "The task encountered an error."
We have uninstalled and reinstalled ZA three times, but continue to get this error.
We need to know how to fix it.

Operating System:Windows XP Home Edition
Software Version:7.0
Product Name:ZoneAlarm Internet Security Suite