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Thread: ZAISS 8.0.0.20. system hangs while shutdown

  1. #1
    topasbc Guest

    Default ZAISS 8.0.0.20. system hangs while shutdown

    Today I upgraded my zonealarm security suite due to the automatic upgrade advice from v7 to v8.

    Shutdown now last for minutes.

    I did a clean install before. Behavior is like the early verson 7 thematics. So I guess it is again a zonealarm problem.

    Any hints for a work-around?
    Is a bug fix planned?

    Seems not to be recommended to upgrade too early to new zonealarm products.

    If you have any help for this issue please tell me, otherwise I have to go to v7 again the next days

    Thanks in advance.

    ZoneAlarm Security Suite version:8.0.020.000
    TrueVector version:8.0.020.000
    Driver version:8.0.020.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:958809927
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200809.4555
    AntiSpam version:5.0.61.9957

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: ZAISS 8.0.0.20. system hangs while shutdown

    Please Report the details of your Problem with ZASS 8.0.020.000 Directly to ZoneAlarm Tech Support for Free at: www.zonealarm.com/tsform (preferably with IE Browser)The More User Report this problem Directly to tech Support, The more information Tech support has to use in figuring out what is wrong and how to fix it..--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.015.000
    TrueVector version:8.0.015.000
    Driver version:8.0.015.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:958820216
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200809.4555
    AntiSpam version:5.0.61.9957

    Message Edited by GeorgeV on 09-07-2008 02:28 PM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    deltamist Guest

    Default Re: ZAISS 8.0.0.20. system hangs while shutdown

    Found that shutting down Zone Alarm before turning off computer allows the computer to shut down without hanging

  4. #4
    daveg_fl Guest

    Default Re: ZAISS 8.0.0.20. system hangs while shutdown

    George,
    I think you had a typo in your reply. You wrote zonealaem rather than zone alarm. I wouldn't have noticed, but it sent me to a probably bogus website. Just letting you know.

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: ZAISS 8.0.0.20. system hangs while shutdown

    Thanks, I have Edited my last message..the (e & r) are next to each other on the Keyboard....
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    arkadij Guest

    Default Re: ZAISS 8.0.0.20. system hangs while shutdown

    Hi!

    How can I report a problem using the given link if I use a trial version? I really wanna buy the full product but I wont until I can see a solution to the slow shutdown issue.

    Best regards,
    Arkadij

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: ZAISS 8.0.0.20. system hangs while shutdown


    <BLOCKQUOTE><HR>arkadij wrote:
    Hi!

    How can I report a problem using the given link if I use a trial version? I really wanna buy the full product but I wont until I can see a solution to the slow shutdown issue.

    Best regards,
    Arkadij
    <HR></BLOCKQUOTE>Thank you for your feedback..Look at the Main menu of the trial version Overview/Product info Section will list your Trial license KeyYou can use that to Submit your Report to Tech Support at: www.zonealarm.com/tsform
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    robincapper Guest

    Default Re: ZAISS 8.0.0.20. system hangs while shutdown

    It may not be hanging, how long did you wait? It seems this release is causing very very slow shutdown but eventually the machine does. I'm currently having a 5+ minute waits with the blue &quot;Windows is shutting down&quot; screen. If you close down ZA manually before shutting down Windows it's a lot quicker

  9. #9
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: ZAISS 8.0.0.20. system hangs while shutdown

    Please Report the details of your Problem with ZASS 8.0.020.000 Directly to ZoneAlarm Tech Support for Free at: www.zonealarm.com/tsform (preferably with IE Browser)The More User Report this problem Directly to Tech Support, The more information Tech support has to use in figuring out what is wrong and how to fix it..Thank You..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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