Try this -<hr>This can be caused by a corrupt file.
- click Start -> Run -> type SYSTEM32 and click OK- look down the list of directories and- double-click on ZONE LABS, then on UPDATES- delete all files, especially LocalCatalog.xml
Now Exit this page and go back into Zone Alarm and- Manually run the anti-spyware update again- do not use any web accelerators (often used with dial-up) nor download managers -temporarily shut off/ stop the web accelerator when ever updating new anti-spyware and anti-virus definitions.
Works for ZA Software Version:
7.1<hr>Or try this...With
the latest release: 8.0 /// 7.0.483 XP
&7.1.254 Vista -
you can reset the database...
Here's the latest database reset procedure:
the database reset restores Zone alarm's
default settings and you will lose all your customizations.
1.) Hold down the Ctrl and Shift keys together
2.) Right click on the ZA icon near your clock
3.) Choose 'Reset' from the box that comes up
4.) Choose Yes on the Reset Settings dialog box
5.) When prompted, choose OK to restart your system
6.) Follow the on screen configuration prompts after reboot<hr>Other considerations: if you've just upgraded your ZoneAlarm firewall product or a new install - you would need to restart/ reboot. Sometimes other security software can interfere with proper updating - you can try shutting down all other security software - just prior to ZA anti-spy/
anti-virus updating -
see if there is a conflict. Example of > http://forums.zonelabs.org/zonelabs/...ssage.id=27569> If your using a router, you may want to "reset the modem" - see if that helps.<hr>If you get a "server busy" message - please try the following...
Please perform the following instructions to resolve this issue.
01.) Restart your computer
02.) When you see the screen go black and it starts booting back up keep
tapping the "F8" key (at the top of your keyboard)
03.) This should bring up a menu. Choose Safe Mode off the menu by using the arrow keys on the
keyboard to highlight Safe Mode and press Enter
04.) If you get a message asking to go to Safe Mode, choose Yes. If you get a help and support
window, close this.
05.) Once you are at the desktop, Click Start
06.) Choose Run
07.) Type system32 and click OK
08.) Double Click the Zonelabs Folder
09.) Double Click the Updates Folder
10.) Delete all files in this folder
11.) Restart your system and try the updates again<hr><hr>If the above suggestion does not work and your are getting a "cannot sparse XML" error code
you may want to try this - but only use if you get a "cannot sparse XML" error message.<hr>I understand that you are getting an error when updating anti-spywarecannot sparse XML.
This may be due to damaged or out of date XML files.
1. click here > http://www.microsoft.com/downloads/d...displaylang=en2.
Run the file downloaded3.
Follow the instructions on your screen.4.
Reboot.5. If the screen is still blank go to Start and Run6. Type in the following and then click OK
regsvr32 msxml3.dll<hr><hr>Other Insights: Here is one long 'resolution' involing your "Hosts" file - you can read thru first to last. http://forum.zonelabs.org/zonelabs/b...ssage.id=26258
. Cleaning your "Hosts" files of any previous ZA/ or other entries.<hr> Click here > http://www.zonealarm.com.au/main/kb_...asp?KBID=11433
AntiVirus/AntiSpyware Update Problems<hr>
Message Edited by NaiveMelody on 01-02-2009 10:14 PM