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Thread: Deep-Inspection Scan Causes System Lock-Up

  1. #1
    skyguywi Guest

    Default Deep-Inspection Scan Causes System Lock-Up

    I
    am running Windows XP Media Center edition and Zone Alarm Security Suite 8.0.020.000.
    Whenever I try to run a deep-inspection scan for spyware, ZoneAlarm always locks up when it gets to C:/Recycler.
    My entire system locks-up.
    I get the "program not responding" error and have to reboot my computer every time.
    Consequently, I can never run a thorough scan.
    What is the work-around for this?

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    skyguywi Guest

    Default Re: Deep-Inspection Scan Causes System Lock-Up

    I am now running a deep-inspection scan.
    This time, my system did not lock up.
    However, ZoneAlarm is stuck on the same file:
    C:\RECYCLER\S-1-5-21-2086924762-754749633-2367864306-500\desktop.ini
    The scan never progresses beyond this file.
    It gets permanently stuck.

  3. #3
    skyguywi Guest

    Default Re: Deep-Inspection Scan Causes System Lock-Up

    As soon as I stopped the stuck scan, my entire system locked up.
    I couldn't even reboot.
    I finally had to power down my computer.

  4. #4
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Deep-Inspection Scan Causes System Lock-Up

    I have no ideal as to why there is a desktop.ini placed in your Recycle Bin, unless you moved it there yourself.
    Try cleaning the Recycle Bin first before doing the scan and then see what happens.

    Oldsod.
    Best regards.
    oldsod

  5. #5
    skyguywi Guest

    Default Re: Deep-Inspection Scan Causes System Lock-Up

    That file does not appear in my recycle bin.
    I've emptied the recycle bin multiple times.
    I finally downgraded to Zone Alarm Security Suite version Security Suite 8.0.015.000.
    With that version, the deep-inspection scan runs normally with no hang-ups.

  6. #6
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Deep-Inspection Scan Causes System Lock-Up


    <blockquote><hr>skyguyWI wrote:
    I am now running a deep-inspection scan. This time, my system did not lock up. However, ZoneAlarm is stuck on the same file: C:\RECYCLER\S-1-5-21-2086924762-754749633-2367864306-500\desktop.ini

    The scan never progresses beyond this file. It gets permanently stuck.
    <hr></blockquote>



    <blockquote><hr>skyguyWI wrote:
    That file does not appear in my recycle bin.
    I've emptied the recycle bin multiple times.
    I finally downgraded to Zone Alarm Security Suite version Security Suite 8.0.015.000.
    With that version, the deep-inspection scan runs normally with no hang-ups.
    <hr></blockquote>


    Best regards.
    Oldsod.
    Best regards.
    oldsod

  7. #7
    samgins Guest

    Default Re: Deep-Inspection Scan Causes System Lock-Up

    I have a similar situation: XP Pro, deep spyware scan, spyware hands up on &quot;system volume information\MountPointManagerRemoteDatabase.

    It just started today (10/26/08), rebooting doesn't help, reloading 80_059_000 didn't work, either.
    People seem to have variations on the problem, but does anyone have a fix?
    Thanks.

  8. #8
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Deep-Inspection Scan Causes System Lock-Up

    Try scanning in the safe mode.
    Then set the system restore (volume) as exempt and do not scan.

    Oldsod.
    Best regards.
    oldsod

  9. #9
    samgins Guest

    Default Re: Deep-Inspection Scan Causes System Lock-Up

    Thanks very much.
    I set antivirus to bypass the offending system volume information directory, but it just hung up on something else.
    I need to take it out of deep scan if I can, and see what happens then.
    Thanks for your suggestion.
    Samgins

  10. #10
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Deep-Inspection Scan Causes System Lock-Up

    Most antivirus and scanners have difficulty with the system volume - this is the system restore files.folder of the windows system restore.
    It is the way the files are stored and used that is the problem.

    The scanners that do properly scan the system volume can also have difficulty in removing malicious files found in it. Not really a problem as the malware in the system volume is basically inactive and is not active until the user decides to use the system restore to solve a windows problem.
    Usually if the file cannot be removed from the system volume or if the windows has been infected (and the malware is now inadvertantly getting preserved by the system restore), the best solution is disable the system restore and reboot.
    Once the system restore is disabled and then windows is rebooted, the system volume is empty and contains no large files (maybe 0 kb files are left, but nothing of any size). Once the folder is emptied, the preserved malware in the system restore is removed at the same time.

    System restore is ideal for most, but to be honest I never use it.
    Hence my system volume is basically empty and I never experience issues between it and the security scanner.

    Oldsod.
    Best regards.
    oldsod

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