I was testing version 8, but was having problems with it so decided to revert back to 7; which is now giving me issues. My spyware definitions will not update. Virus definitions update fine. During the update process the following error occurs:
a timeout was reached ( http://upd.zonelabs.com/zonealarm/online//Catalog.zip )
I ve uninstalled/reinstalled ZoneAlarm Security Suite using the parameters /clean /rmlicense, as well as cleaning out all the respective locations to ensure a 'clean' removal/install. I've done this three times now, each time with the same result.
I successfully ran both a virus and spyware scan. Was able to update virus definitions but still unable to update spyware definitions.
I attempted to add the AntiVirus and AntiSpyware update servers within ZA, per KB11433. Was able to successfully add the AV servers (avu.zonelabs.com & kav.zonelabs.com), which ZA was able to autodetect during the Lookup process. However, was unsuccessful while attempting to add the spyware server (upd.zonelabs.com), ZA couldn t even detect it during the Lookup process. Note this is the same address as the normal update error. Is the server address incorrect or down?
Sorry for the long post, but I wanted to give all the details. Any assistance is appreciated. Thanks in advance for any help.
Windows XP Pro SP3
ZoneAlarm Internet Security Suite
Message Edited by Justnalias on 09-29-2008 10:10 PM