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Thread: My Antivirus has been deactivated after installing the latest version of ZA internet security suite

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  1. #1
    spymanuk Guest

    Default My Antivirus has been deactivated after installing the latest version of ZA internet security suite

    Hi All
    i have just updated my zone alarm suite to version 8_59_00 and the antivirus has been deacivated for no reason i can see, it will update my antivirus and antispyware
    but the reactiveate option doesnt sovle itand it automaticly deatates again.





    Ideas any one?:robotsad:

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: Antivirus deactivated on ZA internet security suite

    Hi!
    usually it is for:

    1. Dates/time on your system is not current or been changed recently
    2. Date/time on your PC is not current or been changed recently
    3. License information is corrupted.
    4. You have malware in your system
    5. You are running other conflicting tools

    for number 3 remove ZA and reinstall following closely this instruction:
    http://www2.nohold.net/noHoldCust542...n_install.html
    (remember to remove the folder at the end of the document and keep note of your license

    Re-download the installer"
    www.zonealarm.com/zasuitedownload/

    Install with default setting

    for number 4, run the free tools mentioned in the below post to be sure you are clean:
    http://forum.zonelabs.org/zonelabs/b...essage.id=3787

    For number 5 remove (not enough to disable) any overlapping security tools, ZASS does not play nice with spyware doctor, spysweerper, adaware, SpybotS&D, Trojan Hunter, PC tools ThreatFire, AVG, norton, Mcafee, registry protection tools, etc..

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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