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Thread: Unable to connect to update server

  1. #1
    zionis Guest

    Default Unable to connect to update server

    Since I updated to Security Suite 8.0.059.000 (Oct 15th), I am not able to update my av/as. Av engine 6.0.2.678, dat file 915051681, sw 5.0.202.0, dat file 01.200804.3745.

    I've uninstalled the SS and re-installed, no go. Is there another way to update the dat files?

    Help would be appreciated.
    Thanks. Z


    10:00:21: ================================================== =======
    10:00:21: ===== Trace log started. Sat Oct 25 10:00:21 2008 =====
    10:00:21: ================================================== =======
    10:00:21: Directory "product_path" not exists: C:\Windows\system32\zonelabs\avsys\product
    10:00:21: Directory "reserve_dir" not exists: C:\Windows\system32\zonelabs\avsys\reserve
    10:00:21: Updater build: 1.2.007, compiled for: Kaspersky Anti-Virus for Windows Workstations:5.0.676.0
    Executable file name: C:\Windows\system32\ZoneLabs\UpdClient.exe
    10:00:21: Usage of proxy server is disabled for all sources, because proxy server address is not specified
    10:00:21: Updater configuration:
    product 'ZAAV'
    version ''
    10:00:21: Updater settings:
    current user: SYSTEM
    local region Russia
    Update objects: update bases enabled, update patches enabled
    Retranslation is not required
    AdminKit transport is enabled
    network timeout 20
    log level 10
    FTP works in active mode
    rollback folder C:\Windows\system32\zonelabs\avsys\reserve
    retranslation folder
    temporary folder C:\Windows\system32\zonelabs\avsys\temp
    updates_retransl 0
    proxy server address :8080
    10:00:21: authorization methods: none
    10:00:21: updater identity string: AAAA_kHBA
    10:00:21: force ignore proxy mode
    10:00:21: Product configurarion:
    application: 0
    installation identifier: 7327
    session identifier: 2
    serial number:
    product folder: C:/Windows/system32/zonelabs/avsys/product/
    root folder: C:/Windows/system32/zonelabs/avsys/root/
    language: 1
    OS: OS Windows 5.0
    Components: 'AVS':5.0.0.0, 'Updater':5.0.0.0
    10:00:21: Getting updater lists for product 'ZAAV'
    10:00:21: Source list:
    user defined URL http://kav.zonelabs.com/, proxy disabled
    user defined URL http://kav.zonelabs.com/, proxy disabled
    user defined URL http://kav.zonelabs.com/, proxy disabled
    10:00:21: Downloading files from user defined URL http://kav.zonelabs.com/, proxy disabled
    10:00:21: Network layer timeout is set to 20 seconds
    10:00:21: Update started
    10:00:21: XML configuration file is not found 'C:/Windows/system32/zonelabs/avsys/root/updcfg.xml'
    10:00:21: Using hardcoded root update description file information
    10:00:21: Read configuration from file 'C:/Windows/system32/zonelabs/avsys/root/updcfg.xml': primary index = 'file master.xml, Application , Component , relative URL index/, local path /, original path , size -1, signature , entry is obligatory'
    10:00:21: Update primary index information: 'file master.xml, Application , Component , relative URL index/, local path C:/Windows/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory'
    10:00:21: ========= Downloading primary index to update temporary folder C:/Windows/system32/zonelabs/avsys/temp/ZAAV/index/ =========
    10:00:21: Try directoried update structure to download primary index file
    10:00:21: Host name kav.zonelabs.com resolved and added to cache, address is: 96.7.41.25
    10:00:21: HTTP get file: authorization type: no authorization (phase: no information about authorization)
    10:00:21: Host name 96.7.41.25 resolved and added to cache, address is: 96.7.41.25
    10:00:21: Could not connect to 96.7.41.25:80
    10:00:21: Published: ev_type = 'UPD_Error', parameters: 'Body' = '205', parameters 2: 'Srv' = 'kav.zonelabs.com'
    10:00:21: Get remote files result: Can not connect to HTTP source
    10:00:21: ========= Downloading primary index result Connection to source can not be established =========
    10:00:21: Primary index not downloaded: file master.xml, Application , Component , relative URL index/, local path C:/Windows/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory result = Connection to source can not be established
    10:00:21: Downloading files from user defined URL http://kav.zonelabs.com/, proxy disabled
    10:00:21: ========= Downloading primary index to update temporary folder C:/Windows/system32/zonelabs/avsys/temp/ZAAV/index/ =========
    10:00:21: Try directoried update structure to download primary index file
    10:00:21: Hostname kav.zonelabs.com resolved from cache, address is: 96.7.41.25
    10:00:21: HTTP get file: authorization type: no authorization (phase: no information about authorization)
    10:00:21: Hostname 96.7.41.25 resolved from cache, address is: 96.7.41.25
    10:00:21: Could not connect to 96.7.41.25:80
    10:00:21: Published: ev_type = 'UPD_Error', parameters: 'Body' = '205', parameters 2: 'Srv' = 'kav.zonelabs.com'
    10:00:21: Get remote files result: Can not connect to HTTP source
    10:00:21: ========= Downloading primary index result Connection to source can not be established =========
    10:00:21: Primary index not downloaded: file master.xml, Application , Component , relative URL index/, local path C:/Windows/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory result = Connection to source can not be established
    10:00:21: Downloading files from user defined URL http://kav.zonelabs.com/, proxy disabled
    10:00:21: ========= Downloading primary index to update temporary folder C:/Windows/system32/zonelabs/avsys/temp/ZAAV/index/ =========
    10:00:21: Try directoried update structure to download primary index file
    10:00:21: Hostname kav.zonelabs.com resolved from cache, address is: 96.7.41.25
    10:00:21: HTTP get file: authorization type: no authorization (phase: no information about authorization)
    10:00:21: Hostname 96.7.41.25 resolved from cache, address is: 96.7.41.25
    10:00:21: Could not connect to 96.7.41.25:80
    10:00:21: Published: ev_type = 'UPD_Error', parameters: 'Body' = '205', parameters 2: 'Srv' = 'kav.zonelabs.com'
    10:00:21: Get remote files result: Can not connect to HTTP source
    10:00:21: ========= Downloading primary index result Connection to source can not be established =========
    10:00:21: Primary index not downloaded: file master.xml, Application , Component , relative URL index/, local path C:/Windows/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory result = Connection to source can not be established
    10:00:21: Update failed
    10:00:21: ******** Update operation result Connection to source can not be established ********
    10:00:21: ================================================== =======
    10:00:21: ===== Trace log finished. Sat Oct 25 10:00:21 2008 =====
    10:00:21: ================================================== =======

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Antivirus

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Unable to connect to update server

    Hi!see here how to resolved ZA issues with the updates:http://www.zonealarm.com.au/main/kb_...asp?KBID=11433Follow each step closelyCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
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