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Thread: Antivirus Update Fail Due to Error

  1. #1
    mysticzz Guest

    Default Antivirus Update Fail Due to Error

    When I try to update my ZA Security Suite 8.0
    anti-virus it gives me a message saying " a task error has been encountered" , odd since my anti-spyware updates fine.
    Any help solving this issue I suppose must have happened to someone here before.
    Thanks: smileyhappy:

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    znehelpp Guest

    Default Re: Antivirus Update Fail Due to Error

    I have a similar problem with Antivirus update, gettingthe message "the task encountered an error" during download.
    This is a new ZA Internet Security Suite product that was justinstalled (with previous McAfee product uninstalled), andI
    wasn't able to update either the antivirus or the anti-spyware.
    Message
    for the anti-spyware says:http response code said error ('http://upd.zonelabs.com/zonealarm/online//catalog.zip.)
    OS: XP Pro, SP2ZoneAlarm Security Suite version:8.0.010.000
    Anti-virus signature DAT file version:915051681
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200804.3745
    Thanks.

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: Antivirus Update Fail Due to Error

    Hi!See the discussio here:http://forum.zonelabs.org/zonelabs/b...ssage.id=30992This includes trying the KB mentioned in the original post, checking for malware and minifirewall intalled.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    znehelpp Guest

    Default Re: Antivirus Update Fail Due to Error

    Thanks.
    I looked at the original email messages, which were directedto a problem of "unable to connect"
    However,
    I don't have any connection problem.
    I'm able to
    connectand update the ZoneAlarm program itself, and have re-installedusing clean install.
    ZoneAlarm Security Suite version:8.0.059.000

    TrueVector version:8.0.059.000

    Driver version:8.0.059.000

    Anti-virus engine version:6.0.2.678;


    Anti-virus signature DAT file version:915051681It's during the download
    of the AV update
    that
    an error messagecame up:
    "the task
    encountered an error".
    (The XP firewall andWindows Defender were both disabled prior to the ZA AV update.)
    Thanks, and Happy New Year!

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: Antivirus Update Fail Due to Error

    Hi!the KB solution detailed in the linked post applies also to your case.Have your tried all steps?Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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