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Thread: Updates crash system

  1. #1
    luvmaui Guest

    Default Updates crash system

    Ever since updating to version 8.0.059, I've noticed that ZASS slows my system to a crawl whenever it updates with the white arrow showing in the lower right corner.
    To get it back to normal, I have to log off and shut down -- if it will let me.
    If it won't let me, I just shut down anyway.
    Anyone know what is going on?
    PJ

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    raideron Guest

    Default Re: Updates crash system

    maybe a bad install??
    I run ZoneAlarm Security Suite version:8.0.059.000 onmy XP Pro

    SP3 /
    768 ram with no problems....
    But it seems
    from the posts here some do have problems even after uninstall/reinstall of 8.0.059
    and some have to
    revert back to their previous version.
    Like your handle......

    Message Edited by Raideron on 01-04-2009 08:02 AM

  3. #3
    findley Guest

    Default Re: Updates crash system


    <blockquote><hr>luvmaui wrote:
    Ever since updating to version 8.0.059, I've noticed that ZASS slows my system to a crawl whenever it updates with the white arrow showing in the lower right corner.
    To get it back to normal, I have to log off and shut down -- if it will let me.
    If it won't let me, I just shut down anyway.
    Anyone know what is going on?
    PJ

    Operating System:
    Windows XP Home Edition
    Software Version:
    8.0
    Product Name:
    ZoneAlarm Internet Security Suite

    <hr></blockquote>luvmaui,
    Currently Zone Alarm Internet Security Suite version 8.0.059.000 updates hourly.

    No matter what frequency you have set the update interval
    to it updates hourly - this is a known issue.
    The choice is leave
    the anti-virus and anti-spyware
    to update so your protection will not be out of date and the security of your system compromised
    or turn off automatic updates and do them manually.
    I recommend leaving the automatic updates on, but its your decision.
    On the slowness issue when updates are running are you by any chance on dialup?
    The slow speed of dialup makes automatic updating horribly slow.
    To quote you: &quot;If it won't let me, I just shut down anyway.&quot;
    Forcing a shutdown in the middle of an updating process of zone alarm internet security suite or any other program can result in corruption.
    Findley



  4. #4
    luvmaui Guest

    Default Re: Updates crash system

    It does not happen during the hourly updates.
    It happens only when the white arrow is below the Z in the lower right corner.
    Maybe it is scanning rather than updating.
    It doesn't happen often and I have my antivirus scan set to run weekly -- so maybe it is happening then (although I thought the clock time wasn't right for that).
    No, I do not have dialup.
    I have Time Warner's fastest broadband connection.
    And I do not shut down until the white arrow has gone away.
    So, whatever it is doing, it has finished before I shut down.
    Nothing runs correctly
    while the white arrow is there or even after it has gone away.
    All my programs are extremely slow to open and to respond or won't respond at all.
    Not even ZASS will open without being extremely slow.
    Shutting down, waiting for a few minutes, and rebooting solves the problem.
    Because, of course, that's a pain.
    Thanks,PJ

  5. #5
    findley Guest

    Default Re: Updates crash system

    Have you contacted technical support with the details of this issue?


    ZA Tech Support
    www.zonealarm.com/tsform

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