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Thread: Anit-Virus Update Fails

  1. #1
    rcflyerla Guest

    Default Anit-Virus Update Fails

    Hi,
    I'm using ZoneAlarm Security Suite v 8.0.059.000, True Vector engine 8.0.059.000 and Driver version 8.0.059.000.

    On the Anit-Virus/Spyware panel, when I click "Update Now", the Anty-spyware works, but the anti-virus throws an error: "The task encountered an error."

    Is there a log I can look at to find out what is failing?

    Thanks much!

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Anit-Virus Update Fails

    Hi!here:C:\WINDOWS\system32\ZoneLabs\avsys\_updLog .txtCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    rcflyerla Guest

    Default Re: Anit-Virus Update Fails

    After I posted my question, I thought the error may have been caused by PC Tools - ThreatFire Software. It identified ZA program updclient.exe as as a "threat" and quarantined it. I reloaded ZA to get updclient.exe back. Additionally, I set a custom rule in ThreatFire for program C:\WINDOWS\system32\ZoneLabs\updclient.exe as follows:

    When Check Point Updating Client|SourceProcesses
    creates 10|TriggerCount network connections
    within 30|TriggerSeconds seconds
    on port 8080|TriggerPorts
    to the same domain or IP
    to http://kav.zonelabs.com/|TriggerDIK

    This did not work. I tried to shut down ThreatFire service, but I am not allow to do so.

    I'm going to post this of ThreatFire's help/blog/whatever.

    Thanks for your reply!!!
    Cheers!



    This is from the _updLog.txt:
    13:02:40: ================================================== =======
    13:02:40: ===== Trace log started. Mon Jan 12 13:02:40 2009 =====
    13:02:40: ================================================== =======
    13:02:40: Directory "product_path" not exists: C:\WINDOWS\system32\zonelabs\avsys\product
    13:02:40: Directory "reserve_dir" not exists: C:\WINDOWS\system32\zonelabs\avsys\reserve
    13:02:40: Updater build: 1.2.007, compiled for: Kaspersky Anti-Virus for Windows Workstations:5.0.676.0
    Executable file name: C:\WINDOWS\system32\ZoneLabs\UpdClient.exe
    13:02:40: Usage of proxy server is disabled for all sources, because proxy server address is not specified
    13:02:40: Updater configuration:
    product 'ZAAV'
    version ''
    13:02:40: Updater settings:
    current user: SYSTEM
    local region Russia
    Update objects: update bases enabled, update patches enabled
    Retranslation is not required
    AdminKit transport is enabled
    network timeout 20
    log level 10
    FTP works in active mode
    rollback folder C:\WINDOWS\system32\zonelabs\avsys\reserve
    retranslation folder
    temporary folder C:\WINDOWS\system32\zonelabs\avsys\temp
    updates_retransl 0
    proxy server address :8080
    13:02:40: authorization methods: none
    13:02:40: updater identity string: AAAArlRBA
    13:02:40: force ignore proxy mode
    13:02:40: Product configurarion:
    application: 0
    installation identifier: 17579
    session identifier: 2
    serial number:
    product folder: C:/WINDOWS/system32/zonelabs/avsys/product/
    root folder: C:/WINDOWS/system32/zonelabs/avsys/root/
    language: 1
    OS: OS Windows 5.0
    Components: 'AVS':5.0.0.0, 'Updater':5.0.0.0
    13:02:40: Getting updater lists for product 'ZAAV'
    13:02:40: Source list:
    user defined URL http://kav.zonelabs.com/, proxy disabled
    user defined URL http://kav.zonelabs.com/, proxy disabled
    user defined URL http://kav.zonelabs.com/, proxy disabled
    13:02:40: Downloading files from user defined URL http://kav.zonelabs.com/, proxy disabled
    13:02:40: Network layer timeout is set to 20 seconds
    13:02:40: Update started
    13:02:40: XML configuration file is not found 'C:/WINDOWS/system32/zonelabs/avsys/root/updcfg.xml'
    13:02:40: Using hardcoded root update description file information
    13:02:40: Read configuration from file 'C:/WINDOWS/system32/zonelabs/avsys/root/updcfg.xml': primary index = 'file master.xml, Application , Component , relative URL index/, local path /, original path , size -1, signature , entry is obligatory'
    13:02:40: Update primary index information: 'file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory'
    13:02:40: ========= Downloading primary index to update temporary folder C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/index/ =========
    13:02:40: Try directoried update structure to download primary index file
    13:02:40: Host name kav.zonelabs.com resolved and added to cache, address is: 204.2.215.72
    13:02:40: HTTP get file: authorization type: no authorization (phase: no information about authorization)
    13:02:40: Host name 204.2.215.72 resolved and added to cache, address is: 204.2.215.72
    13:02:40: Connected to 204.2.215.72
    13:02:40: Connected successfully to 204.2.215.72
    13:02:40: Published: ev_type = 'UPD_ServerConnected', parameters: 'Srv' = 'kav.zonelabs.com'
    13:02:40: HTTP request sent:
    GET /index/master.xml.klz HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAArlRBA

    13:02:40: HTTP response received. Header:
    HTTP/1.0 404 Not Found
    Server: Apache
    Content-Type: text/html; charset=iso-8859-1
    Date: Mon, 12 Jan 2009 17:58:29 GMT
    Content-Length: 15
    Connection: keep-alive
    13:02:40: HTTP message successfully received, content length = 15
    13:02:40: Get remote files result: File not found
    13:02:40: Plain update structure is used, because failed to get file master.xml.klz from dirictoried structure
    13:02:40: Hostname kav.zonelabs.com resolved from cache, address is: 204.2.215.72
    13:02:40: HTTP get file: authorization type: no authorization (phase: no information about authorization)
    13:02:40: HTTP request sent:
    GET /master.xml.klz HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAArlRBA

    13:02:40: HTTP response received. Header:
    HTTP/1.0 404 Not Found
    Server: Apache
    Content-Type: text/html; charset=iso-8859-1
    Date: Mon, 12 Jan 2009 17:58:29 GMT
    Content-Length: 15
    Connection: keep-alive
    13:02:40: HTTP message successfully received, content length = 15
    13:02:40: Get remote files result: File not found
    13:02:40: Try directoried update structure to download primary index file
    13:02:40: Hostname kav.zonelabs.com resolved from cache, address is: 204.2.215.72
    13:02:40: HTTP get file: authorization type: no authorization (phase: no information about authorization)
    13:02:40: HTTP request sent:
    GET /index/master.xml HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAArlRBA

    13:02:40: HTTP response received. Header:
    HTTP/1.0 200 OK
    Server: Apache
    ETag: "22092fcb2ec8c0f0d551da89b26e6f35:1231770377& quot;
    Last-Modified: Mon, 12 Jan 2009 14:22:06 GMT
    Accept-Ranges: bytes
    Content-Length: 1169
    Content-Type: application/xml
    Date: Mon, 12 Jan 2009 17:58:29 GMT
    Connection: keep-alive
    13:02:40: Response has not been received from server, result File operation failed
    13:02:40: Get remote files result: File operation failed
    13:02:40: Download error
    13:02:40: ========= Downloading primary index result Updater logic error related to download process =========
    13:02:40: Primary index not downloaded: file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory result = Updater logic error related to download process
    13:02:40: Downloading files from user defined URL http://kav.zonelabs.com/, proxy disabled
    13:02:40: ========= Downloading primary index to update temporary folder C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/index/ =========
    13:02:40: Try directoried update structure to download primary index file
    13:02:40: Hostname kav.zonelabs.com resolved from cache, address is: 204.2.215.72
    13:02:40: HTTP get file: authorization type: no authorization (phase: authorization is not required)
    13:02:40: Hostname 204.2.215.72 resolved from cache, address is: 204.2.215.72
    13:02:40: Connected to 204.2.215.72
    13:02:40: Connected successfully to 204.2.215.72
    13:02:40: Published: ev_type = 'UPD_ServerConnected', parameters: 'Srv' = 'kav.zonelabs.com'
    13:02:40: HTTP request sent:
    GET /index/master.xml.klz HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAArlRBA

    13:02:40: HTTP response received. Header:
    HTTP/1.0 404 Not Found
    Server: Apache
    Content-Type: text/html; charset=iso-8859-1
    Date: Mon, 12 Jan 2009 17:58:29 GMT
    Content-Length: 15
    Connection: keep-alive
    13:02:40: HTTP message successfully received, content length = 15
    13:02:40: Get remote files result: File not found
    13:02:40: Plain update structure is used, because failed to get file master.xml.klz from dirictoried structure
    13:02:40: Hostname kav.zonelabs.com resolved from cache, address is: 204.2.215.72
    13:02:40: HTTP get file: authorization type: no authorization (phase: authorization is not required)
    13:02:40: HTTP request sent:
    GET /master.xml.klz HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAArlRBA

    13:02:40: HTTP response received. Header:
    HTTP/1.0 404 Not Found
    Server: Apache
    Content-Type: text/html; charset=iso-8859-1
    Date: Mon, 12 Jan 2009 17:58:29 GMT
    Content-Length: 15
    Connection: keep-alive
    13:02:40: HTTP message successfully received, content length = 15
    13:02:40: Get remote files result: File not found
    13:02:40: Try directoried update structure to download primary index file
    13:02:40: Hostname kav.zonelabs.com resolved from cache, address is: 204.2.215.72
    13:02:40: HTTP get file: authorization type: no authorization (phase: authorization is not required)
    13:02:40: HTTP request sent:
    GET /index/master.xml HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAArlRBA

    13:02:40: HTTP response received. Header:
    HTTP/1.0 200 OK
    Server: Apache
    ETag: "22092fcb2ec8c0f0d551da89b26e6f35:1231770377& quot;
    Last-Modified: Mon, 12 Jan 2009 14:22:06 GMT
    Accept-Ranges: bytes
    Content-Length: 1169
    Content-Type: application/xml
    Date: Mon, 12 Jan 2009 17:58:29 GMT
    Connection: keep-alive
    13:02:40: Response has not been received from server, result File operation failed
    13:02:40: Get remote files result: File operation failed
    13:02:40: Download error
    13:02:40: ========= Downloading primary index result Updater logic error related to download process =========
    13:02:40: Primary index not downloaded: file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory result = Updater logic error related to download process
    13:02:40: Downloading files from user defined URL http://kav.zonelabs.com/, proxy disabled
    13:02:40: ========= Downloading primary index to update temporary folder C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/index/ =========
    13:02:40: Try directoried update structure to download primary index file
    13:02:40: Hostname kav.zonelabs.com resolved from cache, address is: 204.2.215.72
    13:02:40: HTTP get file: authorization type: no authorization (phase: authorization is not required)
    13:02:40: Hostname 204.2.215.72 resolved from cache, address is: 204.2.215.72
    13:02:40: Connected to 204.2.215.72
    13:02:40: Connected successfully to 204.2.215.72
    13:02:40: Published: ev_type = 'UPD_ServerConnected', parameters: 'Srv' = 'kav.zonelabs.com'
    13:02:40: HTTP request sent:
    GET /index/master.xml.klz HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAArlRBA

    13:02:41: HTTP response received. Header:
    HTTP/1.0 404 Not Found
    Server: Apache
    Content-Type: text/html; charset=iso-8859-1
    Date: Mon, 12 Jan 2009 17:58:29 GMT
    Content-Length: 15
    Connection: keep-alive
    13:02:41: HTTP message successfully received, content length = 15
    13:02:41: Get remote files result: File not found
    13:02:41: Plain update structure is used, because failed to get file master.xml.klz from dirictoried structure
    13:02:41: Hostname kav.zonelabs.com resolved from cache, address is: 204.2.215.72
    13:02:41: HTTP get file: authorization type: no authorization (phase: authorization is not required)
    13:02:41: HTTP request sent:
    GET /master.xml.klz HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAArlRBA

    13:02:41: HTTP response received. Header:
    HTTP/1.0 404 Not Found
    Server: Apache
    Content-Type: text/html; charset=iso-8859-1
    Date: Mon, 12 Jan 2009 17:58:29 GMT
    Content-Length: 15
    Connection: keep-alive
    13:02:41: HTTP message successfully received, content length = 15
    13:02:41: Get remote files result: File not found
    13:02:41: Try directoried update structure to download primary index file
    13:02:41: Hostname kav.zonelabs.com resolved from cache, address is: 204.2.215.72
    13:02:41: HTTP get file: authorization type: no authorization (phase: authorization is not required)
    13:02:41: HTTP request sent:
    GET /index/master.xml HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAArlRBA

    13:02:41: HTTP response received. Header:
    HTTP/1.0 200 OK
    Server: Apache
    ETag: "22092fcb2ec8c0f0d551da89b26e6f35:1231770377& quot;
    Last-Modified: Mon, 12 Jan 2009 14:22:06 GMT
    Accept-Ranges: bytes
    Content-Length: 1169
    Content-Type: application/xml
    Date: Mon, 12 Jan 2009 17:58:29 GMT
    Connection: keep-alive
    13:02:41: Response has not been received from server, result File operation failed
    13:02:41: Get remote files result: File operation failed
    13:02:41: Download error
    13:02:41: ========= Downloading primary index result Updater logic error related to download process =========
    13:02:41: Primary index not downloaded: file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory result = Updater logic error related to download process
    13:02:41: Update failed
    13:02:41: ******** Update operation result Updater logic error related to download process ********
    13:02:41: ================================================== =======
    13:02:41: ===== Trace log finished. Mon Jan 12 13:02:41 2009 =====
    13:02:41: ================================================== =======

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Anit-Virus Update Fails

    Hi!looks like you have multiple problems, first update cannot access the configuration file (in the system32 folder) then IP resolved from chace seems not correct thus you cannot update.Did you ever been able to update?Please note that ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, AVG, NOD, and manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZASS is working as it should.Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    rcflyerla Guest

    Default Re: Anit-Virus Update Fails

    I uninstalled ThreatFire and was able to update the ZA anit-virus definitions. HooRaa!!!
    Like I said above, I'm taking this to the ThreatFire forum.

    Now I have to figure out how to close this thread!

    Thanks very much.

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: ThreatFire conflict : Resolved

    You're welcomeglad to hear that your issue is resolved!I will close this thread.Do not hesitate to post a new message if you have further problems with ZA.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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