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Thread: Anti-Virus Update Failed - The task encountered an error.

  1. #1
    rfaux Guest

    Default Anti-Virus Update Failed - The task encountered an error.

    I am a new single computer client and cannot get the anti-virus to update. The Anti-spyware updates fine.

    Failure occurs fairly early in the process. and I get the text Anti-Virus. The task encountered an error.

    Prior to this I was using Norton AV & Black Ice FW.

    Windows XP Svc Pk 3

    ZA Security Suite 8.0.059.000
    AV DAT version is 915051681

    What I have tried thus far:
    1. Went into Safe mode and deleted the def files in case they were corrupted. Tried to reload and still failed.
    2. Updated servers to explicitly allow avu.zonelabs.com, upd.zonelabs.com and kav.zonelabs.com
    3. Did a clean removal of ZA SS and reinstalled - also again explicitely allowed the above servers
    4. Used a separate anti-virus software from DrWeb to scan machine. Appeared to be clean.
    5. Run a registry scan and found only minor issues that should not impact this.
    6. I am now downloading MBAM to scan the machine

    I am getting tired of this. New software being downloaded on a slower wireless card. Live in the country - it's the best I can get. Guess I expected more from the product on first run than this.

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    rfaux Guest

    Default Re: Anti-Virus Update Failed - More info - still need help

    MBAM comes back ok - still can't download.

    Went to look at log file, here's what I've got:

    20:43:52: HTTP request sent:
    GET /bases/five/avc/base047c.avc HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAA2jBBA

    20:43:52: socket error: remote host closed connection
    20:43:52: Response has not been received from server, result General socket error
    20:43:52: Get remote files result: General socket error
    20:43:52: Download error
    20:43:52: Download update files result Updater logic error related to download process
    20:43:52: ========= download update bases operation, result: Updater logic error related to download process =========
    20:43:52: Update failed
    20:43:52: ******** Update operation result Updater logic error related to download process ********

  3. #3
    rfaux Guest

    Default Re: Anti-Virus Update Failed - still trying, still failing

    Well, we're still trying things.

    I've run another full Dr Web scan - clean. MBAM - clean.
    Tried running the update a few times in a row. Didn't work.
    Haven't been on the computer all day and started it up with the intent of letting it upload on its own schedule....but still says anti-virus defs are out of date.

    Just posting to let people know I'm still working on it with no solution thus far.

  4. #4
    naivemelody Guest

    Default Re: Anti-Virus Update Failed - still trying, still failing

    Have you ever used the Norton Removal Tool? - click here > http://forums.zonelabs.org/zonelabs/...message.id=154
    - you can run it twice.<hr>&gt; http://forums.zonelabs.org/zonelabs/...ssage.id=73645<hr>Made sure all 'black ice firewall' was shut-down and properly un-installed?<hr>Please list
    any other security software, monitors, back-up
    you currently have.



    Message Edited by NaiveMelody on 01-12-2009 11:38 PM

  5. #5
    rfaux Guest

    Default Re: Anti-Virus Update Failed - still trying, still failing

    Black Ice was thoroughly removed and Norton uninstalled. I am now downloading the cleaning program and will see if that solves it.

    R

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Anti-Virus Update Failed - still trying, still failing

    Hi!please post the content of the AV log, may be it can help to track down the issue.C:\WINDOWS\system32\ZoneLabs\avsys\_updLog.t xtCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    rfaux Guest

    Default Re: Anti-Virus Update Failed - still trying, still failing

    Ok, I can do that - but it's really BIG... I don't see an immediate way to attach a file. So, I'll give you the tail end of the log.

    I restarted the machine and immediately went to update the AV - so there wouldn't be any other things placed there.

    I HAVE now run the removal tool for Norton. that made no change. I have made sure to check the Windows firewall. It is off. But, it does recognize that ZA's firewall is on.

    Here is text from log:

    17:54:13: ================================================== =======
    17:54:13: ===== Trace log started. Tue Jan 13 17:54:13 2009 =====
    17:54:13: ================================================== =======
    17:54:13: Directory &quot;product_path&quot; not exists: C:\WINDOWS\system32\zonelabs\avsys\product
    17:54:13: Directory &quot;reserve_dir&quot; not exists: C:\WINDOWS\system32\zonelabs\avsys\reserve
    17:54:13: Updater build: 1.2.007, compiled for: Kaspersky Anti-Virus for Windows Workstations:5.0.676.0
    Executable file name: C:\WINDOWS\system32\ZoneLabs\UpdClient.exe
    17:54:13: Usage of proxy server is disabled for all sources, because proxy server address is not specified
    17:54:13: Updater configuration:
    product 'ZAAV'
    version ''
    17:54:13: Updater settings:
    current user: SYSTEM
    local region Russia
    Update objects: update bases enabled, update patches enabled
    Retranslation is not required
    AdminKit transport is enabled
    network timeout 20
    log level 10
    FTP works in active mode
    rollback folder C:\WINDOWS\system32\zonelabs\avsys\reserve
    retranslation folder
    temporary folder C:\WINDOWS\system32\zonelabs\avsys\temp
    updates_retransl 0
    proxy server address :8080
    17:54:13: authorization methods: none
    17:54:13: updater identity string: AAAA9-HBA
    17:54:13: force ignore proxy mode
    17:54:13: Product configurarion:
    application: 0
    installation identifier: 8157
    session identifier: 2
    serial number:
    product folder: C:/WINDOWS/system32/zonelabs/avsys/product/
    root folder: C:/WINDOWS/system32/zonelabs/avsys/root/
    language: 1
    OS: OS Windows 5.0
    Components: 'AVS':5.0.0.0, 'Updater':5.0.0.0
    17:54:13: Getting updater lists for product 'ZAAV'
    17:54:13: Source list:
    user defined URL http://kav.zonelabs.com/, proxy disabled
    user defined URL http://kav.zonelabs.com/, proxy disabled
    user defined URL http://kav.zonelabs.com/, proxy disabled
    17:54:13: Downloading files from user defined URL http://kav.zonelabs.com/, proxy disabled
    17:54:13: Network layer timeout is set to 20 seconds
    17:54:13: Update started
    17:54:13: XML configuration file is not found 'C:/WINDOWS/system32/zonelabs/avsys/root/updcfg.xml'
    17:54:13: Using hardcoded root update description file information
    17:54:13: Read configuration from file 'C:/WINDOWS/system32/zonelabs/avsys/root/updcfg.xml': primary index = 'file master.xml, Application , Component , relative URL index/, local path /, original path , size -1, signature , entry is obligatory'
    17:54:13: Update primary index information: 'file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory'
    17:54:13: ========= Downloading primary index to update temporary folder C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/index/ =========
    17:54:13: Try directoried update structure to download primary index file
    17:54:13: Host name kav.zonelabs.com resolved and added to cache, address is: 204.2.148.123
    17:54:13: HTTP get file: authorization type: no authorization (phase: no information about authorization)
    17:54:13: Host name 204.2.148.123 resolved and added to cache, address is: 204.2.148.123
    17:54:14: Connected to 204.2.148.123
    17:54:14: Connected successfully to 204.2.148.123
    17:54:14: Published: ev_type = 'UPD_ServerConnected', parameters: 'Srv' = 'kav.zonelabs.com'
    17:54:14: HTTP request sent:
    GET /index/master.xml.klz HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAA9-HBA

    17:54:14: HTTP response received. Header:
    HTTP/1.1 404 Not Found
    Server: Apache
    Date: Tue, 13 Jan 2009 23:59:07 GMT
    Connection: keep-alive
    Content-Type: text/html;charset=iso-8859-1
    Content-Length: 15
    Connection: keep-alive
    17:54:14: HTTP message successfully received, content length = 15
    17:54:14: Get remote files result: File not found
    17:54:14: Plain update structure is used, because failed to get file master.xml.klz from dirictoried structure
    17:54:14: Hostname kav.zonelabs.com resolved from cache, address is: 204.2.148.123
    17:54:14: HTTP get file: authorization type: no authorization (phase: no information about authorization)
    17:54:14: HTTP request sent:
    GET /master.xml.klz HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAA9-HBA

    17:54:15: HTTP response received. Header:
    HTTP/1.1 404 Not Found
    Server: Apache
    Date: Tue, 13 Jan 2009 23:59:08 GMT
    Connection: keep-alive
    Content-Type: text/html;charset=iso-8859-1
    Content-Length: 15
    Connection: keep-alive
    17:54:15: HTTP message successfully received, content length = 15
    17:54:15: Get remote files result: File not found
    17:54:15: File unlinked successfully 'C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/index/master.xml'
    17:54:15: Try directoried update structure to download primary index file
    17:54:15: Hostname kav.zonelabs.com resolved from cache, address is: 204.2.148.123
    17:54:15: HTTP get file: authorization type: no authorization (phase: no information about authorization)
    17:54:15: HTTP request sent:
    GET /index/master.xml HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAA9-HBA

    17:54:16: HTTP response received. Header:
    HTTP/1.1 200 OK
    Server: Apache
    ETag: &quot;62db82b2df86405c207b59348fa7158d:1231885943& quot;
    Last-Modified: Tue, 13 Jan 2009 22:23:35 GMT
    Accept-Ranges: bytes
    Date: Tue, 13 Jan 2009 23:59:09 GMT
    Connection: keep-alive
    Content-Type: application/xml
    Content-Length: 1169
    Connection: keep-alive
    17:54:16: HTTP message successfully received, content length = 1169
    17:54:16: File 'index/master.xml' downloaded
    17:54:16: File C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/index/master.xml downloaded with Regetting facility and checked successfully
    17:54:16: ========= Downloading primary index result Success =========
    17:54:16: Filling file entry (updcfg.xml) with default LocalPath (C:/WINDOWS/system32/zonelabs/avsys/root/)
    17:54:16: Filling file entry (kasset.xml) with default LocalPath (C:/WINDOWS/system32/zonelabs/avsys/root/)
    17:54:16: File matches download criteria: file kavset.xml, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 262516, signature 0XLSznpdI71fB300e7Uwj14tRjdQUQslhe/+BEOGOt0PlJ06lGJlhJUo7c, entry is obligatory
    17:54:16: File matches download criteria: file updcfg.xml, Application , Component Updater, relative URL bases/five/upd/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path %UpdateRoot%, size 9821, signature 0XLSznpdI71fB300e7Uwj1AGxZYxJlpxjU0WCiBOV6/rXFhWEq3zD42XWc, entry is obligatory
    17:54:16: File filtered, download criteria does not matches: ': component does not match', file kasset.xml, Application , Component KASBASES, relative URL bases/five/kas20/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path %UpdateRoot%, size 1533, signature 0XLSznpdI71fB300e7Uwj16T2sIERNjje8/w0Xdi2gmsrJZebqKIwCyJj2, entry is obligatory
    17:54:16: File filtered, download criteria does not matches: ': component does not match', file ahset.xml, Application , Component AH, relative URL bases/five/ids/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 2551, signature 0XLSznpdI71fB300e7Uwj1Uu1gogyUdY8IPf+RIAReEW1JY6nl YAepSpHg, entry is obligatory
    17:54:16: version: 1231890900
    17:54:16: *** Enumerating local files in update mode ***
    17:54:16: *** Failed to enumerate local files, local primary index file does not exist ***
    17:54:16: File added to transaction: 'file transaction atom: operation = 'Added', file = 'file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory
    current location = 'C:/WINDOWS/system32/zonelabs/avsys/root/', new location = 'C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/index/', rollback = 'C:/WINDOWS/system32/zonelabs/avsys/reserve/''
    17:54:16: Primary index file added to transaction file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory
    17:54:16: ========= download index for update operation started =========
    17:54:16: Matched secondary index:
    file kavset.xml, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 262516, signature 0XLSznpdI71fB300e7Uwj14tRjdQUQslhe/+BEOGOt0PlJ06lGJlhJUo7c, entry is obligatory
    17:54:16: Download is not requested, because local file found 'kavset.xml'
    17:54:16: Skipped sections while parsing index C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/bases/five/avc/kavset.xml
    17:54:16: section 'UpdateSettings' skipped 2 times
    17:54:16: File matches download criteria: file kernel.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 14157, signature 0XLSznpdI71fB300e7Uwj1oa4DqRhQ88TiCSYmuKtQ5iFC0e1s JQhJHkn9, entry is obligatory
    17:54:16: File matches download criteria: file krnun001.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 42873, signature 0XLSznpdI71fB300e7Uwj1PszVKkaO+PFn4XlswH64g66KbNEi zCVVp/J1, entry is obligatory
    17:54:16: File matches download criteria: file krnun002.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 44345, signature 0XLSznpdI71fB300e7Uwj1NKhXV6bPIDpFk4JyeGVhXguAO+M1 B4olNSIq, entry is obligatory
    17:54:16: File matches download criteria: file krnun003.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 49248, signature 0XLSznpdI71fB300e7Uwj1tTdtiP6xKbQnyJ+G+n+LQjQ9pOyw gxDBDAvJ, entry is obligatory
    17:54:16: File matches download criteria: file krnun004.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 11228, signature 0XLSznpdI71fB300e7Uwj10HdxTbLG43rBdFtYA38AoQ2Dc2sg pDldM8M5, entry is obligatory
    17:54:16: File matches download criteria: file krnexe.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 32195, signature 0XLSznpdI71fB300e7Uwj1vs+hKwenkE6rkXq5Rg1gVSkFXfqs O7sE02H4, entry is obligatory
    17:54:16: File matches download criteria: file krnmacro.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 158218, signature 0XLSznpdI71fB300e7Uwj1XRk2Pfk+jnAgnlI0HZGoLJJFXtFx 0KyGZlj+, entry is obligatory
    17:54:16: File matches download criteria: file krnjava.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 46823, signature 0XLSznpdI71fB300e7Uwj1YxLjkYB2IRccboRe+Q9NEYvIQBl2 Rp/9pkRt, entry is obligatory
    17:54:16: File matches download criteria: file krndos.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 5023, signature 0XLSznpdI71fB300e7Uwj1OTbN5Lc896d2YpLGxCvxBLCOPNrx l43Xe2+3, entry is obligatory
    17:54:16: File matches download criteria: file krngen.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 9834, signature 0XLSznpdI71fB300e7Uwj1qgyzibE3mBQNn7khNDabHBwKMz5u 2dBvr1Ce, entry is obligatory
    17:54:16: File matches download criteria: file krnexe32.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 85606, signature 0XLSznpdI71fB300e7Uwj1iSepkCrbHq8Cn3/kXBZepadF5icRo52P629+, entry is obligatory
    17:54:16: File matches download criteria: file krnengn.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 43515, signature 0XLSznpdI71fB300e7Uwj134BMF3IAnwWsUFwVc5vpmnMAS1De tDMUS2tR, entry is obligatory
    17:54:16: File matches download criteria: file krn001.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 72241, signature 0XLSznpdI71fB300e7Uwj1maMPfL6QLAiuKbhp9eSVrCdEKpaz 6+BalW7J, entry is obligatory
    17:54:16: File matches download criteria: file krn002.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 38483, signature 0XLSznpdI71fB300e7Uwj1lbmxT4GlltRqDLMt2fI92KsCxxcW P7JH5VSk, entry is obligatory
    17:54:16: File matches download criteria: file krn003.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 372, signature 0XLSznpdI71fB300e7Uwj15Y9pbiQv6gVFoYcIFtrVq2CBvStI kKpFfZDs, entry is obligatory
    17:54:16: File matches download criteria: file krn004.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 41827, signature 0XLSznpdI71fB300e7Uwj1dzznSMRj31peqElxWtUrS/4Hf/oWPAZSaB5a, entry is obligatory
    17:54:16: File matches download criteria: file krn005.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 114729, signature 0XLSznpdI71fB300e7Uwj15YXyfsNtE8D0/B1Nm93p32AAmvx0eV5sNMfV, entry is obligatory
    17:54:16: File matches download criteria: file smart.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 7423, signature 0XLSznpdI71fB300e7Uwj1Ga26zyhTCCVHaABP/oqx2t2LLxwkOELN+Q5i, entry is obligatory
    17:54:16: File matches do


    ******************SNIP**************************

    17:54:51: File added to transaction: 'file transaction atom: operation = 'Added', file = 'file base143c.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 87031, signature 0XLSznpdI71fB300e7Uwj1Vf2PF5culgXPfH+4ZsokGK1FsXEq HLMQ1eEw, entry is obligatory
    current location = 'C:/WINDOWS/system32/zonelabs/avsys/Bases/', new location = 'C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/bases/five/avc/', rollback = 'C:/WINDOWS/system32/zonelabs/avsys/reserve/''
    17:54:51: Downloading entry: bases/five/avc/base144c.avc
    17:54:51: Download is not requested, because local file found 'base144c.avc'
    17:54:51: File added to transaction: 'file transaction atom: operation = 'Added', file = 'file base144c.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 91208, signature 0XLSznpdI71fB300e7Uwj1V1oNXKKFkBIE243Pcy/ZCTABXlUKeRlb6mMV, entry is obligatory
    current location = 'C:/WINDOWS/system32/zonelabs/avsys/Bases/', new location = 'C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/bases/five/avc/', rollback = 'C:/WINDOWS/system32/zonelabs/avsys/reserve/''
    17:54:51: Downloading entry: bases/five/avc/base145c.avc
    17:54:51: Hostname kav.zonelabs.com resolved from cache, address is: 204.2.148.123
    17:54:51: HTTP get file: authorization type: no authorization (phase: authorization is not required)
    17:54:51: HTTP request sent:
    GET /bases/five/avc/base145c.avc HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAA9-HBA

    17:54:52: HTTP response received. Header:
    HTTP/1.1 200 OK
    Server: Apache
    ETag: &quot;b39f8802581019805c089154bbaed907:1224650001& quot;
    Last-Modified: Wed, 22 Oct 2008 04:31:34 GMT
    Accept-Ranges: bytes
    Date: Tue, 13 Jan 2009 23:59:45 GMT
    Connection: keep-alive
    Content-Type: text/plain
    Content-Length: 93714
    Connection: keep-alive
    17:55:01: HTTP message successfully received, content length = 93714
    17:55:01: File 'bases/five/avc/base145c.avc' downloaded
    17:55:01: File C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/bases/five/avc/base145c.avc downloaded with Regetting facility and checked successfully
    17:55:01: File added to transaction: 'file transaction atom: operation = 'Added', file = 'file base145c.avc, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 93714, signature 0XLSznpdI71fB300e7Uwj1Iw4ELP4diWE2I7FnmpPEWb5B+b4s KCcH2iUX, entry is obligatory
    current location = 'C:/WINDOWS/system32/zonelabs/avsys/Bases/', new location = 'C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/bases/five/avc/', rollback = 'C:/WINDOWS/system32/zonelabs/avsys/reserve/''
    17:55:01: Downloading entry: bases/five/avc/base146c.avc
    17:55:01: Hostname kav.zonelabs.com resolved from cache, address is: 204.2.148.123
    17:55:01: HTTP get file: authorization type: no authorization (phase: authorization is not required)
    17:55:01: HTTP request sent:
    GET /bases/five/avc/base146c.avc HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAA9-HBA

    17:55:02: socket error: remote host closed connection
    17:55:02: Response has not been received from server, result General socket error
    17:55:02: Get remote files result: General socket error
    17:55:02: Download error
    17:55:02: Download update files result Updater logic error related to download process
    17:55:02: ========= download update bases operation, result: Updater logic error related to download process =========
    17:55:02: Update failed
    17:55:02: ******** Update operation result Updater logic error related to download process ********
    17:55:02: ================================================== =======
    17:55:02: ===== Trace log finished. Tue Jan 13 17:55:02 2009 =====
    17:55:02: ================================================== =======

  8. #8
    rfaux Guest

    Default Re: Anti-Virus Update Failed - still failing - more background

    Thank you for your suggestions.

    I tried the removal tool. It took a while, so I assume it tried to remove something. I may try to run the removal tool again. I should have thought of Norton being a problem - just didn't think to go see if there was an uninstall issue.

    Still, I'm stuck with the same problem. The removal tool changed nothing with my AV update error. Same error - similar amount of time.

    So, I'll try to give more information in hopes that it helps a lightbulb come on.

    Black Ice was my old firewall - it is gone.
    Windows is apparently fond of using various excuses to turn its own firewall on (and maybe off?). I have made sure it is off.
    I removed Adaware - but that's an on-demand program anyway - so shouldn't be a problem?
    And...Norton was my only other security package that I am aware of.

    computer is 4-5 yrs old. Dell Inspiron series.
    Had to update to Svc pack 3 for Windows in order to get the download to go (and go through ALL the requisite other updates). On a slower connection, this is no fun. But, I look on the bright side - just 2 weeks ago, I had dial up (nothing else available). Hence the lag in software updates.

  9. #9
    rfaux Guest

    Default Re: Anti-Virus Update Failed - STILL STUCK :(

    I don't want anyone here to feel like I'm upset at them, I know you're trying to help. But, I'm getting a bit frustrated with this.

    This is the part of the log file that I posted that bothers me the most:
    socket error: remote host closed connection
    17:55:02: Response has not been received from server, result General socket error
    17:55:02: Get remote files result: General socket error
    17:55:02: Download error
    17:55:02: Download update files result Updater logic error related to download process

    It seems like the remote site shut me out. I can't see anything prior to this that hints as to why it would do that - but I'm also not familiar with the contents of the files being moved.

    Another note: SPYWARE updates DO work.

    Thus, it makes me wonder if I have a virus that is blocking something in particular. But, I've now run numerous checks that are clean. And, it doesn't explain what looks like normal transfers in the log prior to the failure. I feel like the clues must be there, but I can't see where they are leading me.

    Here is what I'm thinking of doing next:
    - rerun various software again MBAM, DrWeb, etc to scan the machine one more time with whatever updates they want to send me in the download
    - back up files
    - run a defrag (it's time anyway)
    - take ZA off again
    - run the ZA clean program
    - re run the Norton clean program
    - reinstall ZA
    - hope it works

    Any other suggestions? This has eaten far too much of my time. None of your fault. It's the way it is - but still frustrating.

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Anti-Virus Update Failed - still trying, still failing

    Hi!have you ever been able to update?I see that you cannot even access the configuration file:'C:/WINDOWS/system32/zonelabs/avsys/root/updcfg.xml'
    What security tool is running? This is typical when ZA has no access permission or have been blocked.For example by PCtools Threatfire.Cheers,Fax

    Message Edited by fax on 01-15-2009 07:52 PM

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