This is my wife's PC so it is important!!
I had to uninstall ZA free and reinstall it from scratch. After its installation I got an error message that I did not jot down. Something about "Cannot execute vsmon ...., need special permission".
I decided to reboot to ensure a complete installation of ZA. The reboot was extremely slow. Took forever but I did not get an error message. Finally after the desktop appeared, moving the mouse pointer over the taskbar ZA icon I get "Protection is up, UI is initializing" and I cannot open the ZA control screen. Does not progress beyond this point.
What to do? She is running as administrator in XP.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm (Free)