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Thread: ZAISS Freezes IE and Other Programs After AntiVirus/Anti-Spyware Updates

  1. #1
    jperelst Guest

    Default ZAISS Freezes IE and Other Programs After AntiVirus/Anti-Spyware Updates

    I was just migrated to Vista-**bleep**s (Windows Vista Business with Service Pack 1) and upgraded my ZAISS to version 8.0.059.000.
    I'm running IE7 and am current on all updates to Windows, IE, etc.
    I find that whenever ZAISS update
    runs automatically while IE is open, IE will fail when I next try to go to a page that wasn't open at the time of the update.
    I can work the pages that are open at the time, but I can't go to any other pages.
    If I try to open a new page, or try to open a new instance of IE, IE will display the "waiting to open ..." message, but it will never come back with the page open.

    Similarly, I cannot open any other programs (e.g., Word) from either the Start Menu or the toolbar -- the first time I try opening something there's a lot of disk activity, but nothing on the screen.
    The next time I try to open something,
    the
    Start menu and toolbar lock up.

    I do not get any error messages of any sort from any of the programs involved (not even ZAISS).

    Windows Task Manager
    is unable to close the hung copy of IE (no error message, but it never closes the instance that is frozen no matter how many times I try).

    Windows Task Manager shows almost no CPU activity during any of this.
    The only thing I can do is power off from the power button.
    I don't seem to have a problem if I run the update manually, regardless of whether or not IE is open.
    I'm not sure that this has happened every time, but it seems as if the ZAISS update never completes if it runs automatically and IE is open during the update.

    In addition, I've noticed that when I run the update manually, it takes anywhere from 3-5 minutes before it actually starts downloading any files, as if it's having trouble getting a response from the ZA servers.
    Anybody??

    Operating System:Windows Vista Business
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    findley Guest

    Default Re: ZAISS Freezes IE and Other Programs After AntiVirus/Anti-Spyware Updates

    jperelst,
    Have you tried contacting technical support https://www.zonealarm.com/store/cont...ch_support.jsp
    Findley

  3. #3
    jperelst Guest

    Default Re: ZAISS Freezes IE and Other Programs After AntiVirus/Anti-Spyware Updates

    >>Have you tried contacting technical support https://www.zonealarm.com/store/cont...ch_support.jsp
    Thought I'd try this group first.
    My experience is that I get better answers faster in this group than by going through technical support.

  4. #4
    findley Guest

    Default Re: ZAISS Freezes IE and Other Programs After AntiVirus/Anti-Spyware Updates

    jperelst,
    do you use firefox?
    does it happen with that browser open as well?
    Findley

  5. #5
    findley Guest

    Default Re: ZAISS Freezes IE and Other Programs After AntiVirus/Anti-Spyware Updates

    jperelst,
    Using any addons with internet explorer?
    tried disabling them to see if perhaps they are interfering/causing a conflict?Using any other security software besides zone alarm internet security suite?
    tried disabling it to see if this clears the automatic update issue?Is the vista firewall disabled?
    Findley

  6. #6
    jperelst Guest

    Default Re: ZAISS Freezes IE and Other Programs After AntiVirus/Anti-Spyware Updates

    Findley, thanks for your replies.
    I think maybe I found the problem.
    I was reading some of the other seemingly unrelated posts in this section (Antivirus/Anti-Spyware) and came upon the one saying that within ZAISS, certain Microsoft software has to be set up to allow internet access as a server.
    For whatever reason, IE was not set that way after I finished installing release 8.
    I've reset it to allow IE as a server and I haven't had a problem since the reset.
    Actually, I did a full Reset on ZAISS and I haven't had a problem since then.
    Keep your fingers crossed.

  7. #7
    findley Guest

    Default Re: ZAISS Freezes IE and Other Programs After AntiVirus/Anti-Spyware Updates


    <blockquote><hr>jperelst wrote:
    Findley, thanks for your replies.
    I think maybe I found the problem.
    I was reading some of the other seemingly unrelated posts in this section (Antivirus/Anti-Spyware) and came upon the one saying that within ZAISS, certain Microsoft software has to be set up to allow internet access as a server.
    For whatever reason, IE was not set that way after I finished installing release 8.
    I've reset it to allow IE as a server and I haven't had a problem since the reset.
    Actually, I did a full Reset on ZAISS and I haven't had a problem since then.
    Keep your fingers crossed.
    <hr></blockquote>jperelst,
    Glad to hear it and fingers crossed:8}
    Findley

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