I just dowloaded and installed ZA Internet Security Suite. I had to download from a diffterent computer since something seems to be preventing the sick one for connecting or properly downloading from any Anti-Virus SW providers.
The install went ok but when I try to update the Anti-Virus I also get an "Unable to connect" message. This happens for both for the Anti-Virus and the Anti-Spam updates.
A scan of the machine showed only cookies and a popup engine, but no viruses.
The address shown for the Anti-Spam is http://upd.zonelabs.com/zonealarm/online//catalog.zip so I tried entering this directly in the address bar but I get an "HTTP 404" error.
I also tried this link from my otherwise healthy laptop and also get "HTTP 404".
I have been having a very difficult time with this machine - I have tried 3 diffterent anti-virus packages, and spent 50 or 60 hours on this issue. Norton tech-support also gave up trying to fix the similar problem affecting Norton 360 (It cannot successfully run Norton Live Update. In this case it connects, and downloads all the security updates, then fails to successfully update).
Please help, I am really getting tired of all
PS: Your tech support link suggested previously
http://www.zonealarm.com/security/en...m?cid=W1000281, which is just the ZA product overview / main page,
(i.e. no tech support there).