I searched for and found other reports of this issue on these forums, but there were no solutions or explanations in the other threads, so I'm starting a new thread to ask about some specifics to what I'm seeing on my system.
I'm running ZASS 7.0.483 on a Core 2 Duo 3.0 gig with 2GB RAM using XP Pro SP2.
After checking ALL the
items in the ZASS
Advanced logging options, I noticed that I'm getting a lot of error reports in the ZASS
log after doing a virus scan.
The errors say "Error: The handle is invalid."
I don't see this for "every" file, but I see it for a LOT of them (thousands.)
At this point it appears that this is only happening on one drive, but there does not appear to be any problem with this drive (more on this in a moment.)
The scan says that it completed normally, and if I
uncheck "Anti-virus scanning errors" in the log options (which is actually the default setting), I get no indications of any problems.
One thing that may be significant is that if I just scan a single file, I get two entries in the log.
The first says "Error: The handle is invalid"
and lists the filename.
This is immediately followed by another entry at the EXACT same time that lists the same filename and says "Scan completed."
In other words, both entries are at the same time, both list the same filename, and the second one says that the scan completed normally.
As mentioned above,
others have reported
experiencing the same thing.
It may be significant to re-iterate that Anti-virus error logging is OFF by default in ZA -- you have to go to the Advanced options and specifically check this option in order to see these errors.
I'm wondering if this is the only reason that we don't see more reports of this.
I said above that I only appear to be seeing this issue on one drive.
assuming that the drive is at fault, however, I need to add that I have a duplicate copy of the contents of this drive on another drive.
a bit-by-bit comparison of the contents of these drives, and they are identical -- absolutely no differences.
I also did a chkdsk which shows no errors for the drive.
On top of this, I checked the smart info for the drive and it shows nothing unusual.
Basically, I have absolutely no problems with this drive, which checks out fine using more than one method and all the data compares exactly with the same files on another drive.
ZASS is the ONLY program that seems to have a problem with this drive, and if it wasn't for the fact that I happened to have manually checked the "Anti-virus error logging in the advanced logging options, even ZASS would be indicating no problems.
I can't help wondering if these "handle is invalid" error are erroneous, and that the "scan completed successfully" entry in the log is the only one I need to pay attention to.
Thanks for any feedback on this,
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite