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Thread: ZA update is can't connect.

  1. #1
    s_erez Guest

    Default ZA update is can't connect.

    Hi,
    I read every post i could find on this but can't solve the problem.
    When i run ZA update I am seeing an error "can't connect".
    I tried solving it using the process from: http://www.zonealarm.com.au/main/kb_...asp?KBID=11433 but when i try to do the "UPDATE SERVERS" step I see something that is wrong.
    When I try to do a lookup for kav.zonelabs.com it can't be found and when i try do to a look up for upd.zonelabs.com it will come back as 127.0.0.1 and for avu.zonelabs.com it works properly.
    When i try to direct a web browser to kav.zonelabs.com/version.txt it is coming back as page not found.
    Any suggestions?
    Thanks.
    Erez.

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ZA update is can't connect.

    Hi!sounds like you are infected by malware.Follow closely the instruction detailed here:http://forum.zonelabs.org/zonelabs/b...essage.id=3787Run all the alternative tools suggested... MBAM, superant.... etc.Check your hosts file, it should only contain a line related to localhost. You find the file here:%SystemRoot%\system32\drivers\etc\For more info see here: http://en.wikipedia.org/wiki/Hosts_fileCheers,Fax

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