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Thread: Can't download antivirus definitions

  1. #1
    herpman Guest

    Default Can't download antivirus definitions

    I get a message "The task encountered an error". It never worked, I installed yesterday. I am registered. I have run a system scan OK, but still can't get my definitions updated, and the window say "Update overdue"

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Antivirus

  2. #2
    findley Guest

    Default Re: Can't download antivirus definitions


    <blockquote><hr>herpman wrote:
    I get a message &quot;The task encountered an error&quot;. It never worked, I installed yesterday. I am registered. I have run a system scan OK, but still can't get my definitions updated, and the window say &quot;Update overdue&quot;

    Operating System:
    Windows XP Home Edition
    Software Version:
    8.0
    Product Name:
    ZoneAlarm Antivirus

    <hr></blockquote>herpman,
    Here is a link
    that deals with
    Antivirus Update Problemshttp://www.zonealarm.com.au/main/kb_...asp?KBID=11433
    Findley

  3. #3
    jallen Guest

    Default Re: Can't download antivirus definitions

    None of the fixes shown on the linked page work for me. I can not update, even on a a brand new machine. Was able to update up until a little over a month ago. In the Update Progress window receiving &quot;Antivirus-Error: Unable to Connect&quot; &quot;Anti-spyware-couldn't connect to server ('http://upd.zonelabs.com/zonealarm/online//Catalog.zip'). I can think of nothing that was added or modified on my computer that would change/effect zone alarm.

    I can not connect to any Zonealarm public web download page on any computer (even just formatted machines) using any browser, even setting all security settings to their lowest level. Trying to connect to http://download.zonealarm.com/bin/fr...teSetup_en.exe and receive error &quot;Page Load Error. Failed to Connect. Firefox can't establish a connection to the server at download.zonealarm.com.&quot; and &quot;Cannot find server-Microsoft Internet Explorer. The page cannot be displayed.&quot; Can connect to any other site, see all images/video/embedded items and download without incident.

    As a matter of fact, I don't see any graphics on ZoneAlarm's web pages (such as the graphic for &quot;See The Zone Alarm Difference&quot; http://download.zonealarm.com/bin/im...omo/shield.gif, &quot;Compare All Zone Alarm Products&quot; http://download.zonealarm.com/bin/im...mo/circles.gif and &quot;Own Your Zone&quot; http://download.zonealarm.com/bin/im..._fiirewall.gif on your main page http://www.zonealarm.com/security/en....htm?lid=en-us).

    As an aside, if the stated fixes did work why do I need to add CheckPoint sites to Zone Alarm? I have to modify ZoneAlarm to run ZoneAlarm? Sounds kind of silly, to me. The fix of adding upd.zonelabs.com to the Zones gives me a Lookup IP of 127.0.0.1, a loopback address. Because of this I've reinstalled the original HOSTS file (which was last modified over a year ago). The other two sites are not found. I have been using ZoneAlarm since shortly after it was released to the public. I have used computers since my Commodore 64. I work as a technical support person at a software company, so I'm not too computer illiterate. I'm not trying to rant or 'toot my own horn'. I'm simply trying to fix a problem that is extremely frustrating and has, so far, soured me on ZoneAlarm. I also realize that you are not a ZoneAlarm employee and are only trying to help. If this does come off as a rant it is solely direct at CheckPoint. If I'm missing something I'll gladly eat crow.

    OS: Windows XP Home Edition SP 3
    Reinstalled Zone Alarm Security Suite: v7.0.483.000 (Can't get to V8 to download)

  4. #4
    findley Guest

    Default Re: Can't download antivirus definitions

    jallen,

    Have you tried contacting technical support
    http://www.zonealarm.com/security/en...pport-form.htm

    Findley

  5. #5
    aizoon Guest

    Default Re: Can't download antivirus definitions

    That's all very well, Findley, but I had to talk to Customer Service to get the address of that form, because (AFAICS) there's no route to it from the tech support area of the website.
    Is that ridiculous or is it not?

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Can't download antivirus definitions

    Hi!you can get all links to technical support and customer support by using the ZA knowledge base...Any answer has links to them...Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    aizoon Guest

    Default Re: Can't download antivirus definitions

    So you have to look at an answer to a problem that you don't have to find out where to ask about a problem that you do have?

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Can't download antivirus definitions

    Hi!if you don't have a problem why contacting technical support?Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    aizoon Guest

    Default Re: Can't download antivirus definitions

    Read what I said, please!
    Of course I had a problem - it wasn't one of the ones on the list so I had no reason to look at the posted answers.
    If there was a &quot;None of the above&quot; option, I might have made some progress.

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Can't download antivirus definitions

    No need to get nervous ... lolThis is why there is a forum. You post your question and you will get the link to support.There has never been a directdirect link to support. Why?You should ask ZA.Iguess not to overcharge support with requests that can be either answered by the KB or the user forum.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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