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Thread: Dearest ZA Forum Dwellers, I purchased ZA Extreme Securit...

  1. #1
    nolimit Guest

    Default Dearest ZA Forum Dwellers, I purchased ZA Extreme Securit...

    Dearest ZA Forum Dwellers,
    I purchased ZA Extreme Security this week, and cannot get the spyware to update. I've searched through forums all over the net, I've emailed ZA support, nothing seems to help. If ANYONE has ANY suggestion that could help me, I would be MOST appreciative. I must now go take out my frustrations on innocent zombies.... L4D!!
    Thank you,
    Pete

    I have tried........

    - Click on Start -> Programs -> Zone Labs
    - RIGHT-click on Uninstall Zone Labs Security, then select Properties
    - Under Target you will see the following line (the actual drive may
    be different on your system):

    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe"

    Change it to:

    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean

    (add a space and then the /clean)

    - Click OK to save the new command line.
    - Click on Start -> Programs -> Zone Labs -> Uninstall Zone Labs
    Security
    - Click OK to run the uninstaller, and OK any security alerts that
    pop up.
    - say "Yes when being prompted for the removal of all files.
    - Reboot
    - Download and install the latest release of ZoneAlarm



    I have also tried.............



    If possible, first try to run the universal uninstaller found at the link below. This tool will remove all ZoneAlarm data from
    your computer:

    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    When the download box pops up, choose Save, in the next box choose Save to Desktop.

    Then try installing ZoneAlarm again:

    http://www.zonealarm.com/trial

    If this tool fails for any reason, or if you want to ensure that all ZoneAlarm files were removed from the system,
    continue
    with the steps below. Please make sure that you have the latest version downloaded from the link above first.

    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep tapping the "F8" key (at the top of your
    keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by using the arrow keys on the keyboard to
    highlight
    Safe Mode and press Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder (if present), click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -> ZoneAlarm folder and delete out as many
    of
    the files listed here as possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder (if present), click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs folder and delete out as many of the files
    listed
    here as possible.

    21.) Locate and delete the following files in the System32 folder if they are present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - **bleep**.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below (Windows XP only).

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the necessary registry entries:

    *Important Advisory: Deleting registry entries incorrectly may cause serious problems to your operating system, which
    may necessitate the need to reinstall it. Please make sure you are able to perform these deletions correctly before you
    decide to edit the entries. If you are not sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your desktop, click Start -> Run -> and type regedit.
    Click on Help -> Help Topics. Under the Contents tab, click Change Keys and Values (this may be found under the How
    to... section).

    Also, you should always make a backup of the registry before editing it. You can find this in the same section of the
    Help
    files.

    To remove the needed registry entries, go to Start -> Run and type in regedit. Choose OK, and use the folders on the
    left side of the Registry Editor window to navigate to the specified directories below. Note that you will remove the entire
    folder specified (eg, Zone Labs, vsmon, vsdatant):

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest version again



    I have also tried prayer, threats of violence against my computer, pleading, bribing, cajoling, and yelling at the monitor. None of which have worked.

    This is part of my dxdiag..........

    ------------------
    System Information
    ------------------
    Time of this report: 3/6/2009, 11:43:26
    Machine name: PBATE93896
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
    Language: English (Regional Setting: English)
    System Manufacturer: NVIDIA
    System Model: 122-CK-NF68
    BIOS: Phoenix - AwardBIOS v6.00PG
    Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz (2 CPUs)
    Memory: 2046MB RAM
    Page File: 1017MB used, 2922MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: No problems found.
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ------------------
    DirectX Components
    ------------------
    ddraw.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:51 279552 bytes
    ddrawex.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:51 27136 bytes
    dxapi.sys: 5.01.2600.0000 English Final Retail 2/28/2006 07:00:00 10496 bytes
    d3d8.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:51 1179648 bytes
    d3d8thk.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:51 8192 bytes
    d3d9.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:51 1689088 bytes
    d3dim.dll: 5.01.2600.0000 English Final Retail 2/28/2006 07:00:00 436224 bytes
    d3dim700.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:51 824320 bytes
    d3dramp.dll: 5.01.2600.0000 English Final Retail 2/28/2006 07:00:00 590336 bytes
    d3drm.dll: 5.01.2600.0000 English Final Retail 2/28/2006 07:00:00 350208 bytes
    d3dxof.dll: 5.01.2600.0000 English Final Retail 2/28/2006 07:00:00 47616 bytes
    d3dpmesh.dll: 5.01.2600.0000 English Final Retail 2/28/2006 07:00:00 34816 bytes
    dplay.dll: 5.00.2134.0001 English Final Retail 2/28/2006 07:00:00 33040 bytes
    dplayx.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 229888 bytes
    dpmodemx.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 23552 bytes
    dpwsock.dll: 5.00.2134.0001 English Final Retail 2/28/2006 07:00:00 42768 bytes
    dpwsockx.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 57344 bytes
    dplaysvr.exe: 5.03.2600.5512 English Final Retail 4/13/2008 19:12:17 29696 bytes
    dpnsvr.exe: 5.03.2600.5512 English Final Retail 4/13/2008 19:12:17 17920 bytes
    dpnet.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 375296 bytes
    dpnlobby.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:09:20 3072 bytes
    dpnaddr.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:09:19 3072 bytes
    dpvoice.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 212480 bytes
    dpvsetup.exe: 5.03.2600.5512 English Final Retail 4/13/2008 19:12:18 83456 bytes
    dpvvox.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 116736 bytes
    dpvacm.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 21504 bytes
    dpnhpast.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 35328 bytes
    dpnhupnp.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 60928 bytes
    dpserial.dll: 5.00.2134.0001 English Final Retail 2/28/2006 07:00:00 53520 bytes
    dinput.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 158720 bytes
    dinput8.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 181760 bytes
    dimap.dll: 5.01.2600.0000 English Final Retail 2/28/2006 07:00:00 44032 bytes
    diactfrm.dll: 5.01.2600.0000 English Final Retail 2/28/2006 07:00:00 394240 bytes
    joy.cpl: 5.03.2600.5512 English Final Retail 4/13/2008 19:12:41 68608 bytes
    gcdef.dll: 5.01.2600.0000 English Final Retail 2/28/2006 07:00:00 76800 bytes
    pid.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:12:02 35328 bytes
    dsound.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 367616 bytes
    dsound3d.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 1293824 bytes
    dswave.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 19456 bytes
    dsdmo.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 181248 bytes
    dsdmoprp.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 71680 bytes
    dmusic.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 104448 bytes
    dmband.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 28672 bytes
    dmcompos.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 61440 bytes
    dmime.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 181248 bytes
    dmloader.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 35840 bytes
    dmstyle.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 105984 bytes
    dmsynth.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 103424 bytes
    dmscript.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 82432 bytes
    Microsoft.DirectX.Direct3D.dll: 9.05.0132.0000 English Final Retail 11/15/2008 23:39:22 473600 bytes
    Microsoft.DirectX.Direct3DX.dll: 5.04.0000.3900 English Final Retail 11/15/2008 23:39:20 2676224 bytes
    Microsoft.DirectX.Direct3DX.dll: 9.04.0091.0000 English Final Retail 11/15/2008 23:39:20 2846720 bytes
    Microsoft.DirectX.Direct3DX.dll: 9.05.0132.0000 English Final Retail 11/15/2008 23:39:20 563712 bytes
    Microsoft.DirectX.Direct3DX.dll: 9.06.0168.0000 English Final Retail 11/15/2008 23:39:21 567296 bytes
    Microsoft.DirectX.Direct3DX.dll: 9.07.0239.0000 English Final Retail 11/15/2008 23:39:21 576000 bytes
    Microsoft.DirectX.Direct3DX.dll: 9.08.0299.0000 English Final Retail 11/15/2008 23:39:21 577024 bytes
    Microsoft.DirectX.Direct3DX.dll: 9.09.0376.0000 English Final Retail 11/15/2008 23:39:21 577536 bytes
    Microsoft.DirectX.Direct3DX.dll: 9.10.0455.0000 English Final Retail 11/15/2008 23:39:22 577536 bytes
    Microsoft.DirectX.Direct3DX.dll: 9.11.0519.0000 English Final Retail 11/15/2008 23:39:22 578560 bytes
    Microsoft.DirectX.Direct3DX.dll: 9.12.0589.0000 English Final Retail 11/15/2008 23:39:23 578560 bytes
    Microsoft.DirectX.DirectDraw.dll: 5.04.0000.2904 English Final Retail 11/15/2008 23:39:23 145920 bytes
    Microsoft.DirectX.DirectInput.dll: 5.04.0000.2904 English Final Retail 11/15/2008 23:39:23 159232 bytes
    Microsoft.DirectX.DirectPlay.dll: 5.04.0000.2904 English Final Retail 11/15/2008 23:39:23 364544 bytes
    Microsoft.DirectX.DirectSound.dll: 5.04.0000.2904 English Final Retail 11/15/2008 23:39:23 178176 bytes
    Microsoft.DirectX.AudioVideoPlayback.dll: 5.04.0000.2904 English Final Retail 11/15/2008 23:39:22 53248 bytes
    Microsoft.DirectX.Diagnostics.dll: 5.04.0000.2904 English Final Retail 11/15/2008 23:39:22 12800 bytes
    Microsoft.DirectX.dll: 5.04.0000.2904 English Final Retail 11/15/2008 23:39:22 223232 bytes
    dx7vb.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 619008 bytes
    dx8vb.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 1227264 bytes
    dxdiagn.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:52 2113536 bytes
    mfc40.dll: 4.01.0000.6140 English Final Retail 2/28/2006 07:00:00 924432 bytes
    mfc42.dll: 6.02.4131.0000 English Final Retail 4/13/2008 19:11:56 1028096 bytes
    wsock32.dll: 5.01.2600.5512 English Final Retail 4/13/2008 19:12:10 22528 bytes
    amstream.dll: 6.05.2600.5512 English Final Retail 4/13/2008 19:11:49 70656 bytes
    devenum.dll: 6.05.2600.5512 English Final Retail 4/13/2008 19:11:51 59904 bytes
    dxmasf.dll: 6.04.0009.1133 English Final Retail 4/13/2008 19:11:52 498742 bytes
    mciqtz32.dll: 6.05.2600.5512 English Final Retail 4/13/2008 19:11:56 35328 bytes
    mpg2splt.ax: 6.05.2600.5512 English Final Retail 4/13/2008 19:12:42 148992 bytes
    msdmo.dll: 6.05.2600.5512 English Final Retail 4/13/2008 19:11:59 14336 bytes
    encapi.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:53 20480 bytes
    qasf.dll: 11.00.5721.5145 English Final Retail 10/19/2006 00:47:18 211456 bytes
    qcap.dll: 6.05.2600.5512 English Final Retail 4/13/2008 19:12:03 192512 bytes
    qdv.dll: 6.05.2600.5512 English Final Retail 4/13/2008 19:12:03 279040 bytes
    qdvd.dll: 6.05.2600.5512 English Final Retail 4/13/2008 19:12:03 386048 bytes
    qedit.dll: 6.05.2600.5512 English Final Retail 4/13/2008 19:12:03 562176 bytes
    qedwipes.dll: 6.05.2600.5512 English Final Retail 4/13/2008 12:21:32 733696 bytes
    quartz.dll: 6.05.2600.5596 English Final Retail 5/7/2008 00:12:40 1288192 bytes
    strmdll.dll: 4.01.0000.3937 English Final Retail 10/3/2008 05:02:42 247326 bytes
    iac25_32.ax: 2.00.0005.0053 English Final Retail 4/13/2008 19:12:42 199680 bytes
    ir41_32.ax: 4.51.0016.0003 English Final Retail 4/13/2008 19:12:42 848384 bytes
    ir41_qc.dll: 4.30.0062.0002 English Final Retail 4/13/2008 19:11:55 120320 bytes
    ir41_qcx.dll: 4.30.0064.0001 English Final Retail 4/13/2008 19:11:55 338432 bytes
    ir50_32.dll: 5.2562.0015.0055 English Final Retail 4/13/2008 19:11:55 755200 bytes
    ir50_qc.dll: 5.00.0063.0048 English Final Retail 4/13/2008 19:11:55 200192 bytes
    ir50_qcx.dll: 5.00.0064.0048 English Final Retail 4/13/2008 19:11:55 183808 bytes
    ivfsrc.ax: 5.10.0002.0051 English Final Retail 4/13/2008 19:12:42 154624 bytes
    mswebdvd.dll: 6.05.2600.5512 English Final Retail 4/13/2008 19:12:01 203776 bytes
    ks.sys: 5.03.2600.5512 English Final Retail 4/13/2008 14:16:36 141056 bytes
    ksproxy.ax: 5.03.2600.5512 English Final Retail 4/13/2008 19:12:42 129536 bytes
    ksuser.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:11:56 4096 bytes
    stream.sys: 5.03.2600.5512 English Final Retail 4/13/2008 13:45:15 49408 bytes
    mspclock.sys: 5.03.2600.5512 English Final Retail 4/13/2008 13:39:50 5376 bytes
    mspqm.sys: 5.01.2600.5512 English Final Retail 4/13/2008 13:39:51 4992 bytes
    mskssrv.sys: 5.03.2600.5512 English Final Retail 4/13/2008 13:39:52 7552 bytes
    swenum.sys: 5.03.2600.5512 English Final Retail 4/13/2008 13:39:53 4352 bytes
    mstee.sys: 5.03.2600.5512 English Final Retail 4/13/2008 13:39:50 5504 bytes
    ipsink.ax: 5.03.2600.5512 English Final Retail 4/13/2008 19:12:42 16384 bytes
    mpeg2data.ax: 6.05.2600.5512 English Final Retail 4/13/2008 19:12:42 118272 bytes
    ndisip.sys: 5.03.2600.5512 English Final Retail 4/13/2008 13:46:22 10880 bytes
    streamip.sys: 5.03.2600.5512 English Final Retail 4/13/2008 13:46:21 15232 bytes
    msvidctl.dll: 6.05.2600.5512 English Final Retail 4/13/2008 19:12:01 1428992 bytes
    slip.sys: 5.03.2600.5512 English Final Retail 4/13/2008 13:46:23 11136 bytes
    nabtsfec.sys: 5.03.2600.5512 English Final Retail 4/13/2008 13:46:25 85248 bytes
    ccdecode.sys: 5.03.2600.5512 English Final Retail 4/13/2008 13:46:23 17024 bytes
    vbisurf.ax: 5.03.2600.5512 English Final Retail 4/13/2008 19:12:42 30208 bytes
    msyuv.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:12:01 16896 bytes
    kstvtune.ax: 5.03.2600.5512 English Final Retail 4/13/2008 19:12:42 61952 bytes
    ksxbar.ax: 5.03.2600.5512 English Final Retail 4/13/2008 19:12:42 43008 bytes
    kswdmcap.ax: 5.03.2600.5512 English Final Retail 4/13/2008 19:12:42 91136 bytes
    vfwwdm32.dll: 5.01.2600.5512 English Final Retail 4/13/2008 19:12:08 53760 bytes
    wstcodec.sys: 5.03.2600.5512 English Final Retail 4/13/2008 13:46:24 19200 bytes
    wstdecod.dll: 5.03.2600.5512 English Final Retail 4/13/2008 19:12:10 50688 bytes

    Operating System:Windows XP Pro
    Software Version:5.x
    Product Name:ZoneAlarm Extreme Security

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Dearest ZA Forum Dwellers, I purchased ZA Extreme Securit...

    Hi!did it ever updated before? Can you post this file:C:\Windows\System32\ZoneLabs\avsys\_updLog.tx tCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    nolimit Guest

    Default Re: Dearest ZA Forum Dwellers, I purchased ZA Extreme Securit...

    Hiya Fax,

    Nope never updated before. Well, the spyware part at least, anti virus updates just fine.

    Here's the file you asked for:

    11:06:28: ================================================== =======
    11:06:28: ===== Trace log started. Fri Mar 06 11:06:28 2009 =====
    11:06:28: ================================================== =======
    11:06:28: Directory "product_path" not exists: C:\WINDOWS\system32\zonelabs\avsys\product
    11:06:28: Updater build: 1.2.007, compiled for: Kaspersky Anti-Virus for Windows Workstations:5.0.676.0
    Executable file name: C:\WINDOWS\system32\ZoneLabs\UpdClient.exe
    11:06:28: Usage of proxy server is disabled for all sources, because proxy server address is not specified
    11:06:28: Updater configuration:
    product 'ZAAV'
    version ''
    11:06:28: Updater settings:
    current user: SYSTEM
    local region Russia
    Update objects: update bases enabled, update patches enabled
    Retranslation is not required
    AdminKit transport is enabled
    network timeout 40
    log level 10
    FTP works in active mode
    rollback folder C:\WINDOWS\system32\zonelabs\avsys\reserve
    retranslation folder
    temporary folder C:\WINDOWS\system32\zonelabs\avsys\temp
    updates_retransl 0
    proxy server address :0
    11:06:28: authorization methods: none
    11:06:28: updater identity string: AAAAnmGBA
    11:06:28: force ignore proxy mode
    11:06:28: Product configurarion:
    application: 0
    installation identifier: 6343
    session identifier: 2
    serial number:
    product folder: C:/WINDOWS/system32/zonelabs/avsys/product/
    root folder: C:/WINDOWS/system32/zonelabs/avsys/root/
    language: 1
    OS: OS Windows 5.0
    Components: 'AVS':5.0.0.0, 'Updater':5.0.0.0
    11:06:28: Getting updater lists for product 'ZAAV'
    11:06:28: Source list:
    user defined URL http://kav.zonelabs.com/, proxy disabled
    user defined URL http://kav.zonelabs.com/, proxy disabled
    user defined URL http://kav.zonelabs.com/, proxy disabled
    11:06:28: Downloading files from user defined URL http://kav.zonelabs.com/, proxy disabled
    11:06:28: Network layer timeout is set to 40 seconds
    11:06:28: Update started
    11:06:28: Skipped sections while parsing configuration file C:/WINDOWS/system32/zonelabs/avsys/root/updcfg.xml
    11:06:28: section 'UpdatePeriod' skipped 1 times
    11:06:28: section 'site' skipped 100 times
    11:06:28: section 'site2' skipped 20 times
    11:06:28: section 'sites_list' skipped 1 times
    11:06:28: Read configuration from file 'C:/WINDOWS/system32/zonelabs/avsys/root/updcfg.xml': primary index = 'file master.xml, Application , Component , relative URL index/, local path /, original path , size -1, signature , entry is obligatory'
    11:06:28: Update primary index information: 'file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory'
    11:06:28: ========= Downloading primary index to update temporary folder C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/index/ =========
    11:06:28: Try directoried update structure to download primary index file
    11:06:28: Host name kav.zonelabs.com resolved and added to cache, address is: 96.17.73.18
    11:06:28: HTTP get file: authorization type: no authorization (phase: no information about authorization)
    11:06:28: Host name 96.17.73.18 resolved and added to cache, address is: 96.17.73.18
    11:06:28: Connected to 96.17.73.18
    11:06:28: Connected successfully to 96.17.73.18
    11:06:28: Published: ev_type = 'UPD_ServerConnected', parameters: 'Srv' = 'kav.zonelabs.com'
    11:06:28: HTTP request sent:
    GET /index/master.xml.klz HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAAnmGBA

    11:06:28: HTTP response received. Header:
    HTTP/1.0 404 Not Found
    Server: Apache
    Content-Type: text/html; charset=iso-8859-1
    Date: Fri, 06 Mar 2009 16:06:26 GMT
    Content-Length: 15
    Connection: keep-alive
    11:06:28: HTTP message successfully received, content length = 15
    11:06:28: Get remote files result: File not found
    11:06:28: Plain update structure is used, because failed to get file master.xml.klz from dirictoried structure
    11:06:28: Hostname kav.zonelabs.com resolved from cache, address is: 96.17.73.18
    11:06:28: HTTP get file: authorization type: no authorization (phase: no information about authorization)
    11:06:28: HTTP request sent:
    GET /master.xml.klz HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAAnmGBA

    11:06:28: HTTP response received. Header:
    HTTP/1.0 404 Not Found
    Server: Apache
    Content-Type: text/html; charset=iso-8859-1
    Date: Fri, 06 Mar 2009 16:06:26 GMT
    Content-Length: 15
    Connection: keep-alive
    11:06:28: HTTP message successfully received, content length = 15
    11:06:28: Get remote files result: File not found
    11:06:28: Try directoried update structure to download primary index file
    11:06:28: Hostname kav.zonelabs.com resolved from cache, address is: 96.17.73.18
    11:06:28: HTTP get file: authorization type: no authorization (phase: no information about authorization)
    11:06:28: HTTP request sent:
    GET /index/master.xml HTTP/1.0
    Host: kav.zonelabs.com
    Pragma: no-cache
    Cache-Control: no-cache
    Connection: keep-alive
    User-Agent: AAAAnmGBA

    11:06:28: HTTP response received. Header:
    HTTP/1.0 200 OK
    Server: Apache
    ETag: "f9a963abf749db6812908075d265bbc9:1236355061& quot;
    Last-Modified: Fri, 06 Mar 2009 15:54:36 GMT
    Accept-Ranges: bytes
    Content-Length: 1169
    Content-Type: application/xml
    Date: Fri, 06 Mar 2009 16:06:26 GMT
    Connection: keep-alive
    11:06:28: HTTP message successfully received, content length = 1169
    11:06:28: File 'index/master.xml' downloaded
    11:06:28: File C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/index/master.xml downloaded with Regetting facility and checked successfully
    11:06:28: ========= Downloading primary index result Success =========
    11:06:28: Filling file entry (updcfg.xml) with default LocalPath (C:/WINDOWS/system32/zonelabs/avsys/root/)
    11:06:28: Filling file entry (kasset.xml) with default LocalPath (C:/WINDOWS/system32/zonelabs/avsys/root/)
    11:06:28: File matches download criteria: file kavset.xml, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 299755, signature 0XLSznpdI71fB300e7Uwj1D/9lNhVXYcQaptMp/RSdkvb96jPIQo/4T5mG, entry is obligatory
    11:06:28: File matches download criteria: file updcfg.xml, Application , Component Updater, relative URL bases/five/upd/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path %UpdateRoot%, size 9821, signature 0XLSznpdI71fB300e7Uwj1AGxZYxJlpxjU0WCiBOV6/rXFhWEq3zD42XWc, entry is obligatory
    11:06:28: File filtered, download criteria does not matches: ': component does not match', file kasset.xml, Application , Component KASBASES, relative URL bases/five/kas20/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path %UpdateRoot%, size 1533, signature 0XLSznpdI71fB300e7Uwj1tVVfhsfFOLI+hf4LjYXDPphERYvr 3MCW+a5M, entry is obligatory
    11:06:28: File filtered, download criteria does not matches: ': component does not match', file ahset.xml, Application , Component AH, relative URL bases/five/ids/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 2551, signature 0XLSznpdI71fB300e7Uwj1Uu1gogyUdY8IPf+RIAReEW1JY6nl YAepSpHg, entry is obligatory
    11:06:28: version: 1236363900
    11:06:28: *** Enumerating local files in update mode ***
    11:06:28: Filling file entry (updcfg.xml) with default LocalPath (C:/WINDOWS/system32/zonelabs/avsys/root/)
    11:06:28: Filling file entry (kasset.xml) with default LocalPath (C:/WINDOWS/system32/zonelabs/avsys/root/)
    11:06:28: Matched secondary index:
    file kavset.xml, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 299755, signature 0XLSznpdI71fB300e7Uwj1D/9lNhVXYcQaptMp/RSdkvb96jPIQo/4T5mG, entry is obligatory
    11:06:28: Skipped sections while parsing index C:/WINDOWS/system32/zonelabs/avsys/Bases/kavset.xml
    11:06:28: section 'UpdateSettings' skipped 2 times
    11:06:30: *** Enumerating local files in update mode succeed ***
    11:06:30: Published: ev_type = 'UPD_ActionFinish', parameters: 'Body' = 44
    11:06:30: Proceeding with given update primary index, because it has the same version (1236363900) with current one
    11:06:30: Nothing to update
    11:06:30: Update completed successfully
    11:06:30: ******** Update operation result All files are up-to-date ********
    11:06:30: ================================================== =======
    11:06:30: ===== Trace log finished. Fri Mar 06 11:06:30 2009 =====
    11:06:30: ================================================== =======

  4. #4
    nolimit Guest

    Default Re: Dearest ZA Forum Dwellers, I purchased ZA Extreme Securit...

    Ooops, I should have mentioned the exact error I am getting when my spyware update fails.....

    couldn't connect to server ('http://upd.zonelabs.com/zonealarm/online//catalog.zip')

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Dearest ZA Forum Dwellers, I purchased ZA Extreme Securit...

    Hi!relax, don't rush and follow slowly all the steps detailed here:http://www.zonealarm.com.au/main/kb_...asp?KBID=11433If the above fails contact ZA technical support: www.zonealarm.com/tsformCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    nolimit Guest

    Default Re: Dearest ZA Forum Dwellers, I purchased ZA Extreme Securit...

    Hi Fax!

    I had not yet tried one of the suggestions on that page:

    UPDATE SERVERS:
    The ZoneAlarm AntiVirus and/or AntiSpyware update servers may need to be added as trusted within ZoneAlarm per the steps below:

    1. Open ZoneAlarm.
    2. Click Firewall on the left.
    3. Click Zones.
    4. Click Add -> Host/Site.
    5. Enter: avu.zonelabs.com in the Host name field.
    6. For Description enter: AVUpdate.
    7. Click Lookup, then click OK.
    8. Repeat this for upd.zonelabs.com and kav.zonelabs.com
    9. Click Apply to the lower right.
    10. Restart your computer to ensure that these changes take effect.

    So, after following those steps, and with fingers crossed, I tried again to update my spyware.
    No joy.

    As far as contacting ZA tech support, I have. After tech support instructed me to follow those other steps, and I informed them that it didn't work, I stopped hearing from them.

    Any other thoughts on how to find the cause, and fix it? Is there a way to download the ZA spyware data and then put it in whatever folder holds that info?

    Back to killing zombies,
    Pete

  7. #7
    nolimit Guest

    Default Re: Dearest ZA Forum Dwellers, I purchased ZA Extreme Securit...

    Something else I noticed here on the forums.....

    From this post... http://forums.zonealarm.org/zonelabs...ssage.id=31814

    I noticed a difference.
    His says:
    Anti-spyware signature DAT file version:01.200903.5475
    Mine says:
    Anti-spyware signature DAT file version:01.200812.5005

    Is the fact that I cannot update the reason for the discrepancy, or is it the reason I cannot update? Hrmmmm, I think the former, but I'm betting someone else will know for sure.

    ~Pete!

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Dearest ZA Forum Dwellers, I purchased ZA Extreme Securit...


    <BLOCKQUOTE><HR>Nolimit wrote:
    Any other thoughts on how to find the cause, and fix it? Is there a way to download the ZA spyware data and then put it in whatever folder holds that info?

    Back to killing zombies,
    Pete
    <HR></BLOCKQUOTE>Nope sorry... I have no further suggestions and antispyware data cannot be downloded off-line.Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    nolimit Guest

    Default Re: Dearest ZA Forum Dwellers, I purchased ZA Extreme Securit...

    Say it ain't so Joe!

    Thanks for your replies Fax, they are much appreciated. Hopefully someone else might have a suggestion as well.

    I guess I'm going to have to see what's up with the return policy. I'd rather fix it, but if I can't, I'd feel like an ***** paying for something that isn't working. :/

    Help!,
    Sad Pete

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Dearest ZA Forum Dwellers, I purchased ZA Extreme Securit...

    Hi!you can contact ZA customer support for refund: www.zonealarm.com/csform Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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