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Thread: Suscpected false positves during "deep-inspection" scan.

  1. #11
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Suspected false positives during "deep-inspection" scan.

    I think Guru Fax has provided you with some Guidance..If you read ALL of his message..http://forum.zonelabs.org/zonelabs/b...ssage.id=323302.) you may gain some insight by reading this Forum section.. in particular the part about this is NOT a Chat Forum..http://forum.zonelabs.org/zonelabs/b...d=AnnoucementsThank you in advance for you Cooperation in this matter..
    GeorgeV
    ZoneAlarmŽ Extreme Security


    Click here for ZA Support
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  2. #12
    lalittle Guest

    Default Re: Suspected false positives during "deep-inspection" scan.

    I heard back from ZA on this.
    They gave me a link to a ZA page that had instructions for
    emailing them suspected spyware (or suspected false positives.)
    I sent 4 files to them, but the emails
    were rejected saying:
    "Your email to the email address(es) ending in @zonelabs.com was not delivered. Please send future correspondence to @us.checkpoint.com instead of @zonelabs.com to make sure your mail will be delivered properly."
    I'll send the files to the address with the the new "@" destination.
    Larry

    Message Edited by lalittle on 03-20-2009 03:07 AM

  3. #13
    lalittle Guest

    Default Re: Suspected false positives during "deep-inspection" scan.

    I heard back from ZA, and they told me "We no longer have a way to report spyware."
    They also said "To report new viruses send an email to:

    newvirus@kaspersky.com"
    As I already explained, however, it is NOT the "Virus" scanner that gives me a positive for these files -- it's the Spyware scanner.
    It is therefore not the Kaspersky engine that is giving me the positive, so I don't see how sending the files to Kaspersky will do any good -- i.e. they are already not seeing the files as infected, so how can I report these as "false positives" to them?
    I'm totally confused by this.
    How can a Spyware scanner stay
    up-to-date without offering
    a way for people to submit samples of new spyware or false positives?
    Does anyone know who makes the Spyware scanner in ZAX, and how they keep the definitions up to date without user submissions?
    Is it possible that ZAX now uses the Kaspersky engine for spyware AND viruses?
    Thanks,
    Larry

    Message Edited by lalittle on 03-27-2009 09:25 PM

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