I am a long time user of ZoneAlarm who upgraded to ZoneAlarm Extreme yesterday. After installing the upgrade, I have not been able to print from a web browser.

Using Firefox, my default browser, I can see the job go to my print queue, nothing prints, and then the print queue clears and a message that my print job has been sent to the printer pops up from the system tray. No error messages are displayed, and the PC seems to think that the job printed successfully.

Using IE 7, the print job appears in the queue, then I get a message box from IE:

A website wants to open web content using this program on your computer.
Name: ...es\HP\Digital Imaging\bin\hpusgl.exe
Publisher: Hewlett-Packard Co.


I clicked the allow box, and I got an Internet Explorer Script Error message, an unspecified error on line 1873. The print job then disappears from the queue but no message comes up from the system tray.

I have an HP Pavillion a 6010n desktop PC running Vista Home Premium 6.0 and an HP M1522nf printer which are network connected through a Verizon router. Both the printer and the PC are hardwired to the router.

I am still able to print from apps such as MS Word on the computer.

Operating System:Windows Vista Home Premium
Software Version:6.0
Product Name:ZoneAlarm Internet Security Suite