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Thread: ZASS not opening

  1. #1
    talisker Guest

    Default ZASS not opening

    I upgraded to Security Suite 80 298 recently hoping that it might stop the irritataing multiple red alerts that others on the forum have had. Every 3 weeks I did the Control Shift right click business to reset the program. I did this a few days ago as I was unable to activate the Virus checker (and read on the forum this was the treatment for a corrupted database). Instead of restarting immediately, I had another task to do and then just turned off the PC. Now ZASS doesn't start at all. There is no icon next to the clock and if I double click the desktop icon, the small icon appears next to the clock but disappears when the mouse is over it so I can't access it. There is no Zonealarm icon on the " All Programs" list either.

    Drilling down into Program Files and clicking on Zonealarm.exe has the same effect as clicking the desktop shortcut icon. Should I uninstall (and if so do i use the zaunist.exe in Prgram Files) as I'd really like to never see those multiple red alerts again too which have been plagueing me for much of 2008. Previously I found ZA to be very stable and reliable.

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZASS not opening


    <BLOCKQUOTE><HR>Talisker wrote:
    I upgraded to Security Suite 80 298 recently hoping that it might stop the irritataing multiple red alerts that others on the forum have had. Every 3 weeks I did the Control Shift right click business to reset the program. I did this a few days ago as I was unable to activate the Virus checker (and read on the forum this was the treatment for a corrupted database). Instead of restarting immediately, I had another task to do and then just turned off the PC. Now ZASS doesn't start at all. There is no icon next to the clock and if I double click the desktop icon, the small icon appears next to the clock but disappears when the mouse is over it so I can't access it. There is no Zonealarm icon on the " All Programs" list either.

    Drilling down into Program Files and clicking on Zonealarm.exe has the same effect as clicking the desktop shortcut icon. Should I uninstall (and if so do i use the zaunist.exe in Prgram Files) as I'd really like to never see those multiple red alerts again too which have been plagueing me for much of 2008. Previously I found ZA to be very stable and reliable.

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE> to the Zone Alarm User Forum..It sounds like your ZAInstall may be corrupted, or you have some other security Programs Conflicting with ZASS or Blocking ZASS from Starting..The simplest procedure is to :1.Download the Latestinstallerpreferably with IE Browwserand no Download Manager/accelerator like Get-Right, Livewire) ZAFree http://download.zonelabs.com/bin/fre...seHistory.htmlZAP http://download.zonealarm.com/bin/fr...seHistory.htmlZAAV http://download.zonealarm.com/bin/fr...seHistory.htmlZASS http://download.zonealarm.com/bin/fr...seHistory.htmlZAX http://download.zonelabs.com/bin/fre...seHistory.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4.) Now use the new ZoneAlarm Removal Tool: Click here &gt; http://download.zonealarm.com/bin/fr...cpes_clean.exeSave to desktop, right click and "run as administrator"This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions.
    (you can un-install without net connections)5.) Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..*****&gt;&gt; Important Notice: &lt;&lt;*****Please note that ZASS and ZAXdo not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS/ZAX issues remove them and install back once you see that ZA works as it should. For example,Norton/Symantec, McAfee,Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threatfire, otherantivirus, antispyware, Registry Guard or locking tools, etc...Here is a List of the Most common User problems..a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. That is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process..and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..That is why " if Load ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is very Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of TrueVector/vsmon.exe can be installed..b.) some Computer Users think that if one Firewall and anti-Virus is good, two or three different ones running at the same time must be better?

    6.)- have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - http://forums.zonelabs.org/zonelabs/...message.id=154. Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZoneAlarm firewall product. <HR>

    Just One, Not Two -- Never use two software Firewalls at the same time. <HR>Just One, Not Two -- Never use two Anti-virus products at the same time. 7.) NOTE: Make sure all of the following Programs have Trusted and Internet access (2 Green Check Marks):a.) All Microsoft and Windows Programs have Green Check marks for Trusted and Internet Access..b.) Generic Host Process for win32 Services (svchost.exe) also allow Trusted Server Rights c.) IE Crash Detectiond.) Internet Explorer or FireFoxe.) Malicious Software Removal Toolf.) True Vector Service (If it is listed)g.) Zone Alarm Clienth.) Zone Alarm Updating Clienti.) Your Email Client needs Trusted, Internet accessand Send Mail all need Green check Marks..--------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.000
    TrueVector version:8.0.298.000
    Driver version:8.0.298.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:980643173
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200903.5565
    AntiSpam version:6.0.0.1429
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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