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Thread: ZASS 8.0 is Still Stuck on Hourly AV Definition Updates .... Should I Change Product?

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  1. #1
    eecon Guest

    Default ZASS 8.0 is Still Stuck on Hourly AV Definition Updates .... Should I Change Product?

    Today on March 17, 2009, sent the following to Tech Support via their special online form at www.zonealarm.com/tsform:
    About 6 months ago, my Anti-Virus and Spyware definitions started to always update hourly, even when set I set them to update every 24 hours.
    I have uninstalled ZASS 8.0.059.00 and reinstalled a fresh clean installation (twice) with no change.

    I really like ZASS and have used it for many years. I would like to keep using it and it would be a shame if this hourly update bug leads me to try another product when my ZASS 3-License Key expires in 78 Days.
    I've see many others complaining of this same issue over the last 6 months in the ZA Support Forum and still no resolution has been reported (other than to report this to technical support).
    Six months now without resolution?

    Please advise .... Should I finally try Kaspersky Internet Security when my ZASS subscription expires in 78 days? I have a new unopened 3-License Retail Box of Kaspersky sitting next to my desk (from a Christmas present).
    Thank you
    I hope ZA can finally fix this bug within the next couple of months .... I really want to keep using ZASS, but the hourly AV/Spyware Updates are annoying.

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZASS 8.0.059 is Still Stuck on Hourly AV Definition Updates .... Should I Change Product?

    Please Update your Old Version to the current ZASS 8.0.298.000 with Fixed the scheduling problem with AV/AS Definition Updates..<P class=headblack2><A id=8.0.298.000 name=8.0.298.000 target=_blank></A>ZoneAlarm Internet Security Suite version 8.0.298.000<UL class=body><LI>Vista 64-bit compatible <LI>Anti-spam now supports IMAP and Windows mail on Vista 32-bit <LI>Parental control now works with all Web browsers <LI>Improved performance during computer startup, shutdown and operation <LI>Addressed specific stability and quality issues <LI>SmartDefense Advisor (automatic program configuration service) improved to provide more secure, quieter operation </LI>[/list]

    ==================================The simplest procedure is to :1.Download the Latestinstallerpreferably with IE Browwserand no Download Manager/accelerator like Get-Right, Livewire) ZASS http://download.zonealarm.com/bin/fr...seHistory.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4.) Now use the new ZoneAlarm Removal Tool: Click here &gt; http://download.zonealarm.com/bin/fr...cpes_clean.exeSave to desktop, right click and "run as administrator"This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions.
    (you can un-install without net connections)5.) Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..Please note that ZASS and ZAXdo not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS/ZAX issues remove them and install back once you see that ZA works as it should. For example,Norton/Symantec, McAfee,Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threatfire, otherantivirus, antispyware, Registry Guard or locking tools, etc...
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    eecon Guest

    Default Re: ZASS 8.0.059 is Still Stuck on Hourly AV Definition Updates .... Should I Change Product?

    Thank you for the help ..... However, I am a bit confused about your instructions in item 5:
    &quot;5.) Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..&quot;
    My stand-alone single user PC is concected directly to my Comcast SB5100 Cable modem with no hardware firewall (such as a router).
    I depend on ZASS software firewall to protect me, and it has done that nicely for years without a router.

    However, I always use Internet Zone for the connection to the cable modem and not Trusted Zone.

    Please advise and clarify .... thank you.

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