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Thread: ZoneAlarm Security Suite V8 hangs System

  1. #1
    tzulady Guest

    Default ZoneAlarm Security Suite V8 hangs System

    After getting an alarm that there was something (don't remember the name) needed to be quarantined, then ZA wanted to reboot. System then wouldn't come up, go the blue death screen. After many tries, could only bring up system in safe mode. Worked with Microsoft for a couple of days with no positive results. I then remembered that the last thing that happened was what I just mentioned above, so I decided to uninstall ZA. System came up with no problem. I reinstalled ZA, problem reappeared. I've sent a message to ZA Tech support but haven't heard anything from them yet. Anyone have any idea what might be wrong? I run
    XP Pro SP3 and ZoneAlarm Security Suite V8 (I thing V8 is correct).ThanksSharon


    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: ZoneAlarm Security Suite V8 hangs System

    Please Report Full details of your BSOD (Blue Screen) errors directly to ZoneAlarm Tech support Free of Charge..ZA Tech support always answer, if you do not get an answer it may meanthat ISP or your E-mail system has junked the response,Check your Junkmail folder.Use Internet Explorer to submit thefull details of your problem and if you do not get an Auto-generated confirmation email .. Use a free e-mail like hotmail or Gmail as contact address You should receive an automatic confirmation response by ZA after 5-20 minutes with your ticket number.If you have not received it then your ISP has junked it or Bounced it back to Zonealarm...ZA Tech Support (Requires Valid ZA License Key) www.zonealarm.com/tsform--------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.000
    TrueVector version:8.0.298.000
    Driver version:8.0.298.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:981013851
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200903.5595
    AntiSpam version:6.0.0.1429
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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