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Thread: Anti Virus says it is disabled but Windows says it is okay

  1. #1
    biggerwook Guest

    Default Anti Virus says it is disabled but Windows says it is okay

    The ZASS Overview window says Anti Virus is not enabled. When I click fixit the button turns green and then reverts to red. At startup I get a message that anti virus has been disabled because the clock has been set ahead or I need to update. The clock is correct. When I update it says that I am up to date. Windows security center says I am protected by ZASS Anti Virus and everything is fine. I don't understand. Am I protected or not? What can I do? I have reinstalled because of another ZASS problem and that is when this started happening. Very Frustrating.

    Any help would be greatly appreciated.

    Operating System:Windows Vista Ultimate
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
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    17,286

    Default Re: Anti Virus says it is disabled but Windows says it is okay


    <BLOCKQUOTE><HR>biggerwook wrote:
    Am I protected or not? What can I do?
    <HR></BLOCKQUOTE>No, you are not.Try to reinstall it.This time try to remove ZA with the ZA removal tool:http://download.zonealarm.com/bin/fr...cpes_clean.exe(download and then right click onit --&gt; Run as adminitrator)Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    biggerwook Guest

    Default Re: Anti Virus says it is disabled but Windows says it is okay

    Did that. Same result. I guess I will call Customer Support and try to get a refund to buy something that works.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Anti Virus says it is disabled but Windows says it is okay

    Hi!Sorry to hear it does not work...Of course, here: www.zonealarm.com/csform or the live chatGood luck with your next product.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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