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Thread: Error 8004025Dh

  1. #1
    rawebb Guest

    Default Error 8004025Dh

    Virus scans have started returning "Anti-virus attempted but failed to scan a file and/or system for viruses." "Error:8004025Dh" for every scanned file.

    The Scan Results window reports "No infections were found on your computer" so, without looking at the log files, there's no alert that something is amiss.

    License is current. System is XP Pro w/ SP3, MS patches up to date.

    ZoneAlarm Security Suite version:8.0.298.000
    TrueVector version:8.0.298.000
    Driver version:8.0.298.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:980821509
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200903.5625
    AntiSpam version:6.0.0.1429

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
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    Posts
    17,291

    Default Re: Error 8004025Dh

    Hi!have you tested if your AV is detecting malware?Try this:http://www.eicar.org/download/eicar.comCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    rawebb Guest

    Default Re: Error 8004025Dh

    Nothing is detected in the eicar.com test file. The same error is reported.

    Just checked the same file on my laptop PC (machine #2 on a three machine license) and it is now also throwing the same 8004025D error and also fails to detect the test payload in eicar.com.

    Uh-oh ...

  4. #4
    Join Date
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    Default Re: Error 8004025Dh

    Hi!very bad then... may be your system is infested by malware or simply ZA become corrupted or you are running multiple security tools.I would suggested a complete manual removal, checking for malware and clean your system.First Remove ZA from add/remove programs then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:http://forum.zonelabs.org/zonelabs/b...essage.id=378728.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, NOD, Kaspersky and manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZASS is working as it should.29. Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim30). Re-download the ZA installerwww.zonealarm.com/zasuitedownload/ 31). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    rawebb Guest

    Default Re: Error 8004025Dh

    <blockquote><hr>fax wrote:

    very bad then... may be your system is infested by malware or simply ZA become corrupted or you are running multiple security tools.
    <hr></blockquote>

    Well, I did the remove + MBAM + SuperAntiSpyware + CCleaner + (for good measure) Registry Mechanic.

    No malware detected. No additional security tools are installed (I uninstalled MBAM and SAS also after running their test), so I agree that it's likely to have been a problem with ZA.

    Since the identical problem is affecting my desktop box at home, I guess I'll go through the same drill on it.

    Fingers crossed that it doesn't reoccur.

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Error 8004025Dh

    Hi!try to touch the windows registry as less as possible especially with registry mechanics.If you really need to clean the registry please use CCleaner. Is less likely to cause issues.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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