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Thread: ZoneAlarm Extreme Security Antivirus/Antispyware Won't Update

  1. #1
    voidoid Guest

    Default ZoneAlarm Extreme Security Antivirus/Antispyware Won't Update

    I've been using ZA Internet Security Suite for quite a few years, and have encountered this issue several times. The clean uninstall/reinstall seemed to be the best way to cure it, but it doesn't always succeed. Sometimes it miraculously resolves itself! I recently upgraded to the Extreme Security package and wouldn't you know it, the "Antivirus update is overdue" message came right along with it. When I try the updates I get "Error: Unable to connect" for the antivirus and "couldn't connect to server ('http://upd.zonelabs.com/Zonealarm/online//Catalog.zip')" for the antispyware. Don't you think fresh updates should come along with a new product download? This software is nice when it's working properly, but can be EXTREMELY frustrating when these issues pop up on a fairly regular basis. I can see by the forum posts I'm not alone with my experience. Any suggestions?

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Extreme Security

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: ZoneAlarm Extreme Security Antivirus/Antispyware Won't Update

    Hi!reset the settings... if it fails clean reinstall.1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootIt is not good to upgrade when shifting product...Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    kardio Guest

    Default Re: ZoneAlarm Extreme Security Antivirus/Antispyware Won't Update

    Ok, I re-installed as a clean install and the antivirus definitions still come back as an error. The spyware definitions download just fine. Any suggestions?

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: ZoneAlarm Extreme Security Antivirus/Antispyware Won't Update

    Hi!please open a new thread. Clean install means?How did you perform it?Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    voidoid Guest

    Default Re: ZoneAlarm Extreme Security Antivirus/Antispyware Won't Update

    What did you mean by "It is not good to upgrade when shifting product..."? I tried your suggestion for resetting and it didn't work either. I will try a clean uninstall/reinstall AGAIN and see what happens. Is there any other possible reason I'm not not able to connect to the server for the updates? I put this same product on my other computer and have not had any problems. There are no additional security settings in place that I can think of that would be causing this. Thanks...

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