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Thread: ZA Vista Wont Initialize

  1. #1
    jackzauser Guest

    Default ZA Vista Wont Initialize

    I loaded 80 298 035 into a Vista laptop. After installing, the Z shows in tool bar, says protection is up, and UI is intializing (and it never does), but ZA is not working. I cant open up through tool bar or from program start. I tried un installing and re installing. Same thing. Windows Security Center says that both firewalls are off. I tried 80 020 000 also, same result. I have it on an XP for years and it works great. The Windows Security Center reported viruses before I loaded ZA. Any suggestions?

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Antivirus

  2. #2
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    Default Re: ZA Vista Wont Initialize


    <BLOCKQUOTE><HR>jackzauser wrote:
    The Windows Security Center reported viruses before I loaded ZA. Any suggestions?

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Antivirus

    <HR></BLOCKQUOTE>If you have virus infections than your should clean your machine before installing ZA, also update VISTA up to the latest patch and completely remove any left over of ZA. See below how to proceed, if you follow ALL the steps below your ZA is likely to work correctly, if not contact ZA technical support at: www.zonealarm.com/tsform First remove ZA from Start --&gt; Control Panel --&gt; Programs --&gt; 'Unistall a program' (if there) then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, Computer
    06.) Click Tools, Folder Options, View TabNOTE: If you cannot see the menu bar with the Tools menu on it, you have
    to press the Alt-key on the keyboard and the menu bar should then be
    visible. 07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose YesNOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.14.) Close this window
    15.) Click Start, Computer
    16.) Double Click C:
    17.) Double Click the Windows Folder
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose YesNOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.22.) Close this window
    23.) Locate and delete the following files in the System32 folder if they are present:- vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - zpeng24.dll- zpeng25.dll
    24.) Clear your Temp Directory per the instructions below.- Go to Start -&gt; In the search box
    - Type %temp% and press enter
    - Select all of these files and delete them25.) Clear the Prefetch folder per the instructions below.- Go to Start -&gt; In the search box- Type Prefetch and press enter
    - Select all of these files and delete them26.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here: http://forum.zonelabs.org/zonelabs/b...essage.id=378727.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&amp;D, WinPatrol, AVG, NOD, Kaspersky and manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.28). Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim29). Use the latest Downladerfrom here:http://download.zonealarm.com/bin/fr...avSetup_en.exe30). Install ZA with default settings do NOT alter them. After re-boot go to ZA antivirus and 'Update Now' and do not restore any previous ZA settings.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    jackzauser Guest

    Default Re: ZA Vista Wont Initialize

    I did everything exactly as described and it still didn't initialize (but
    I did find some spyware).
    What did work was this: I read thru other posts and saw that reinstalling the same ZA on top of the existing, like an update, sometimes worked. At first, partially thru the reinstall it initialized, so I stopped the reinstall. But the antivirus wouldnt work or update. Finally I did the entire reinstall on top of the existing, like an update, and after rebooting everything works!
    Thanks for your help!

  4. #4
    Join Date
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    Location
    localhost
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    Default Re: ZA Vista Wont Initialize: RESOLVED

    You're welcome!Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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