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Thread: 100% CPU Usage

  1. #1
    criticalerror Guest

    Default 100% CPU Usage

    Since installing ZoneAlarm I have noticed that when using IE my computer will freeze up from time to time, and when I use Cntrl-Alt-Del the Task Manager pops up and says my CPU is at 100%.
    I end up having to end the nonresponding program, and reopen IE. Since I upgraded to Extreme this seems to be happening more frequently.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: 100% CPU Usage

    Hi!please report directly to ZA technical support: www.zonealarm.com/tsformIts not the first time you post about this problem and apparently users here could not help. When its like this its better to contact ZA support directly, there is no use to keep posting here with the same problem.Please post back when you find a solution with ZA support, they are the only one that can help to properly troubleshoot your issue.Cheers,Fax

    Message Edited by fax on 04-12-2009 05:52 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: 100% CPU Usage


    <BLOCKQUOTE><HR>criticalerror wrote:
    Since installing ZoneAlarm I have noticed that when using IE my computer will freeze up from time to time, and when I use Cntrl-Alt-Del the Task Manager pops up and says my CPU is at 100%. I end up having to end the nonresponding program, and reopen IE. Since I upgraded to Extreme this seems to be happening more frequently.
    <HR></BLOCKQUOTE><TABLE cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY><TR><TD vAlign=top>It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,<P class=header>Frequently Asked Question</TD></TR><TR><TD vAlign=top><P class=entry>ZoneAlarm is using a lot of CPU or memory resources<P class=entry>http://server.iad.liveperson.net/hc/...mp;action=view</TD></TR></TBODY></TABLE>
    Solution:

    The resources used by any program is directly proportional to the amount
    of processing it is doing (in this case, more Internet traffic, such as
    running a web server or sharing lots of file uploads and downloads via a
    file sharing program, means more resources used). Depending on system
    configuration, and the applications you are running at the time, you may
    also see Internet speeds slow a little bit with ZoneAlarm running.

    Users will also see more resource usage during the Program Learning
    phase, right after installation. This should go down after a few days to a
    week, when you set the Program setting to High, taking ZA out of learning
    mode. Note that when the ZA icon appears at the bottom of your screen,
    that is only the User Interface - the actual firewall service starts much
    sooner.

    If resource usage remains high, there are several possible solutions:

    1) Upgrade to the latest version. Be sure to use the 'Clean Install' option.

    2) Set the number of alerts shown to 50. While this number can be set as
    high as 999, please remember that these are stored in memory as well,
    and will take more resources.

    ========================

    High CPU, vsmon locked up, Event Log message about deleting corrupt
    database

    If you have any antivirus scanning email attachments as well as MailSafe,
    try turning one off if you are experiencing performance or high CPU issues
    (if you are running ZA Pro, we suggest you leave MailSafe on and set to
    scan All attachment types listed; then set your antivirus to not scan email
    attachments; BUT, set your antivirus to scan All Files On Access. This
    actually gives you the best of both worlds!)

    If you use a proxy system, such as web-based Anonymizer, Privacy
    settings may affect Internet speeds. Try lowering Privacy settings to see if
    that helps.

    If you find that vsmon is using all of your CPU time, try disabling programs
    one at a time to see if you can locate the conflict. Also be sure to watch
    your Alerts in ZA. If you find a specific program that appears to have a
    conflict with ZA, please forward that information to us for investigation,
    along with steps on how to reproduce the issue.
    --------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:982262524
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200904.5715
    AntiSpam version:6.0.0.1429
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    criticalerror Guest

    Default Re: 100% CPU Usage

    Gurus, I got frustrated and upgraded from IE 6 to IE 8, and that seems to have solved the problem.
    I avoided IE 7 because of problems I had with it, but I decided to go with IE 8.
    I don't think Extreme likes IE 6.
    I will let you know if I get any lockups with IE 8. Thanks for the help.

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: 100% CPU Usage --> Resolved; updated to IE8

    Thank you for the update.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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