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Thread: Issue with Anti-virus update and protection

  1. #1
    drewtastic Guest

    Default Issue with Anti-virus update and protection

    zonealrm security suite version security engine version version engine version DAT file version 984306852anti spyware engine version dat file version 01.200905.5875anti spam version
    i noticed my computer randomly lag spikeing
    every minute or 2 for about 15-20 seconds. so i opened zone alarm to perform some scans, just to notice that they were out of date so i updated them before i did the scan, i did the upgrade install first, but when i opend it after the install to do the scans
    it says its off and i cant turn it on. i tried going to the main menu and i hit fix and it fix's for less the a second and its red again and says it isnt properly set, so i read the help stuff and reloaded it and did a fresh install following the instructions, but the proplem wasnt fixed and im still not able to perform a virus scan, any ideas??

    Operating System:Windows Vista Home Basic
    Product Name:ZoneAlarm Antivirus

  2. #2
    Join Date
    Jun 2006
    The 3rd Coast - South Central Texas

    Default Re: Issue with Anti-virus update and protection

    <HR> to the Zone Alarm User Forum..It sounds like your ZA Database may be corrupted.

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.

    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot


    ZoneAlarm Security Suite version:
    TrueVector version:
    Driver version:
    Anti-virus engine version:
    Anti-virus signature DAT file version:984246741
    Anti-spyware engine version:
    Anti-spyware signature DAT file version:01.200905.5865
    AntiSpam version:
    ZoneAlarm® Extreme Security

    Click here for ZA Support
    Monday-Saturday 24 Hours Pacific Time
    Closed Sundays and Holidays

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