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Thread: Unable to update antivirus

  1. #1
    garlandowl Guest

    Default Unable to update antivirus

    I just reinstalled Windows XP Pro on a new hard drive.
    I just reinstalled ZoneAlarm Internet Security Suite.
    Yesterday I had anti-virus protection.
    I left my machine scanning today.
    Everything was fine, until I got the message that my anti-virus software was deactivated.
    I cannot update my antivirus software, and hence cannot activate my anti-virus software.

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    The 3rd Coast - South Central Texas

    Default Re: Unable to update antivirus

    to the Zone Alarm User Forum..It sounds like your ZA Database may be corrupted.

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.

    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    Did this Fix the problem??

    WinXP SP3
    ZoneAlarm Security Suite version:

    TrueVector version:
    Driver version:
    Anti-virus engine version:
    Anti-virus signature DAT file version:984918360
    Anti-spyware engine version:
    Anti-spyware signature DAT file version:01.200905.5935
    AntiSpam version:
    ZoneAlarm® Extreme Security

    Click here for ZA Support
    Monday-Saturday 24 Hours Pacific Time
    Closed Sundays and Holidays

  3. #3
    dufourc Guest

    Default Re: Unable to update antivirus

    Thanks George5.

    In my case, reset did not work, but the advice you gave in a later thread about making sure Service pack 3 was installed did the trick! Although on my desk top computer, it's not yet installed and ZA works fine! Go figure

    A new forum user!

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