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Thread: \\?\globalroot\systemroot\system32\uactptspwmejcmr hil.dll

  1. #1
    kayashima Guest

    Default \\?\globalroot\systemroot\system32\uactptspwmejcmr hil.dll

    I recently discovered a persistant virus on my PC located in global memory:
    Zone Alarm Extreme flags this virus as:
    "Memory:
    was found in \\?\globalroot\systemroot\system32\uactptspwmejcmr hil.dll on 6/3/2009 7:50:04"
    My problem is that the latest version/update of Zone Alarm Extreme (as of this date)
    finds this virus, but cannot remove it.
    Upon finding this virus, ZA Extreme says it will "Delete on Reboot", rather than just "Delete".
    Sadly, upon reboot, the virus remains again...and again....and again...
    In the log of events, ZA Extreme says the it tried to Quarantine the virus, but "failed".
    Has anyone else encountered this virus yet, or is there already a known solution to it that Zone Alarm Extreme hasn't found?



    Operating System:Windows XP Home Edition
    Software Version:5.x
    Product Name:ZoneAlarm Extreme Security

  2. #2
    Charles_B Guest

    Default Re: \\?\globalroot\systemroot\system32\uactptspwmejcmr hil.dll

    You might want to look at the following Links :

    http://forum.zonelabs.org/zonelabs/b...essage.id=3780

    http://forum.zonelabs.org/zonelabs/b...essage.id=3787


    I have no other suggestion other than this to resolve your issue.

    ZoneAlarm staff does not monitor this board. We are all users here.

    If you have a valid license you can can contact free of charge ZoneAlarm Technical Support and Customer Service at :

    http://www.zonealarm.com/security/en...ce-support.htm

    Technical Support Live Chat
    Available Mon-Fri 8am-5:30pm PST

    Customer Service Live Chat
    Available Mon-Fri 5am-7:45pm PST
    Available Sat-Sun 6am-6pm PST


    Have a nice Day

    Message Edited by Charles_B on 06-03-2009 07:50 PM

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