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Thread: Antivirus seisure -> ZA settings are corrupted

  1. #1
    rockdalian Guest

    Default Antivirus seisure -> ZA settings are corrupted

    Since updating to the latest version of ZA, when I attempt a scan for antivirus I receive this message in a red warning box: C:\WINDOWS\system32\ZoneLabs\avsys\scanning process.exe (Kaspersky AV Scanner) event = 0 subevent = 0 class = 1 ("system","","",). This warning appears for every file that the Av is attempting to scan. When I cancel the scan, the computer freezes, necessitating a manual shut down. I use the latest Firefox browser and this problem only appeared with the latest version of ZA. I am running the latest version of XP. How do I correct this problem? Thanks for the assistance.

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Antivirus seisure

    Hi!this is indicating that your ZA settings are corrupted. Permissions for scanning process.exe are embedded in ZA and should not even appear in the ZA program list.1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    if you still experience the problem then proceed with a FULL cleaning of your system including checking for malware, remove non compatible software tools and clean the registry as follow:First remove ZASS with the ZA removal tool (download on desktop, rightclick on it and "run as administrator"):http://download.zonealarm.com/bin/fr...cpes_clean.exeDouble check that all ZA related files/folders are gone:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.
    14.) Click Start, Computer
    15.) Double Click C:
    16.) Double Click the Program Files Folder17.) Double Click the Checkpoint Folder18.) Right click onZAForceField folder, click Delete, and choose Yes19.) Clear your Temp Directory per the instructions below.
    - Go to Start -> In the search box
    - Type %temp% and press enter
    - Select all of these files and delete them
    20.) Clear the Prefetch folder per the instructions below.
    Go to Start -> In the search box - Type Prefetch and press enter
    - Select all of these files and delete them21.) Empty your recycle bin.
    22.) Restart the computer.
    23.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:http://forum.zonelabs.org/zonelabs/b...essage.id=378724.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avas t free, NOD, PC Doctor, Rising, Kaspersky and manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.25). Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim26). Re-download the ZASS installerwww.zonealarm.com/zasuitedownload/27). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    rockdalian Guest

    Default Re: Antivirus seisure

    fax (Guru)
    Thank you for your reply and assistance. Resetting ZA eliminated the problem. I am now able to scan with ease.
    Thanks again.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Antivirus seisure

    You're welcome!If it will come back, please follow the other procedure.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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