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Thread: AV wont update!! getting "The Task Encountered an Error"

  1. #1
    milogalt Guest

    Default AV wont update!! getting "The Task Encountered an Error"

    My version details are as below:

    OS: Windows XP - Service Pack 3

    Zonealarm Version:

    ZoneAlarm Security Suite version:8.0.298.000
    TrueVector version:8.0.298.000
    Driver version:8.0.298.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:986646033
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200906.6115
    AntiSpam version:6.0.0.1429

    The update log shows below error at the end(I have already tried the ZONEALARM configuration reset option and that did not work).

    08:32:16: HTTP response received. Header:
    HTTP/1.1 200 OK
    Server: Apache
    ETag: "74b93cba48fe24ff726c7fa5cc05a0ee:1245376768& quot;
    Last-Modified: Fri, 19 Jun 2009 01:55:29 GMT
    Accept-Ranges: bytes
    Content-Type: application/xml
    Date: Fri, 19 Jun 2009 03:01:53 GMT
    Content-Length: 1169
    Connection: Keep-Alive
    Age: 20
    08:32:16: HTTP message successfully received, content length = 1169
    08:32:16: File 'index/master.xml' downloaded
    08:32:16: File C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/index/master.xml downloaded with Regetting facility and checked successfully
    08:32:16: ========= Downloading primary index result Success =========
    08:32:16: Filling file entry (updcfg.xml) with default LocalPath (C:/WINDOWS/system32/zonelabs/avsys/root/)
    08:32:16: Filling file entry (kasset.xml) with default LocalPath (C:/WINDOWS/system32/zonelabs/avsys/root/)
    08:32:16: File matches download criteria: file kavset.xml, Application , Component AVS, relative URL bases/five/avc/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 371782, signature 0XLSznpdI71fB300e7Uwj14y48j2QoIUFHT4TkzoNWcz7BYtx5 yBlXmw2j, entry is obligatory
    08:32:16: File matches download criteria: file updcfg.xml, Application , Component Updater, relative URL bases/five/upd/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path %UpdateRoot%, size 9821, signature 0XLSznpdI71fB300e7Uwj1AGxZYxJlpxjU0WCiBOV6/rXFhWEq3zD42XWc, entry is obligatory
    08:32:16: File filtered, download criteria does not matches: ': component does not match', file kasset.xml, Application , Component KASBASES, relative URL bases/five/kas20/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path %UpdateRoot%, size 1533, signature 0XLSznpdI71fB300e7Uwj1vKyrVjMwsr51zbGP68L5/mrG8oB35KMtGZXP, entry is obligatory
    08:32:16: File filtered, download criteria does not matches: ': component does not match', file ahset.xml, Application , Component AH, relative URL bases/five/ids/, local path C:\WINDOWS\system32\zonelabs\avsys\Bases/, original path %BaseFolder%, size 2551, signature 0XLSznpdI71fB300e7Uwj1Uu1gogyUdY8IPf+RIAReEW1JY6nl YAepSpHg, entry is obligatory
    08:32:16: version: 1245388860
    08:32:16: *** Enumerating local files in update mode ***
    08:32:16: *** Failed to enumerate local files, local primary index file does not exist ***
    08:32:16: File added to transaction: 'file transaction atom: operation = 'Added', file = 'file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory
    current location = 'C:/WINDOWS/system32/zonelabs/avsys/root/', new location = 'C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/index/', rollback = 'C:/WINDOWS/system32/zonelabs/avsys/reserve/''
    08:32:16: Primary index file added to transaction file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory
    08:32:16: Index downloaded second time, but the version on the source is the same 19062009 0521
    08:32:16: Update failed
    08:32:16: ******** Update operation result Invalid file signature ********
    08:32:16: ================================================== =======
    08:32:16: ===== Trace log finished. Fri Jun 19 08:32:16 2009 =====
    08:32:16: ================================================== =======

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,284

    Default Re: AV wont update!! getting "The Task Encountered an Error"

    Hi!This can be cause by a large amount of potential issues ranging from malware infections to other security tools or left overs or corrupted OS registry and many more...Please contact ZA technical support directly, link in my signaturePlease post back if you find the problem, it will help other users with the same issue.Update your ZA to the latest version and choose clean install (to reset all settings)www.zonealarm.com/zasuitedownload/Cheers,Fax

    Message Edited by fax on 06-19-2009 08:43 AM

    Click here for ZA Support
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