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Thread: Frequent True Vector Service error report

  1. #1
    kerrith Guest

    Default Frequent True Vector Service error report

    Two or three times a week the following error report pops up

    "True Vector Service
    szAppName vsmon.exe
    szAppVer 6.1737
    szModName vsruledb.dll
    szModVer 6.1.737.0
    offset: 000233d7"

    "Error Report Contents
    C:\DOCUME~1\Kerry\LOCALS~1\TEMP\WERb87a.dir00\vsmo n.exe.mdmp

    \appcompat.txt"

    "True Vector Internet Monitor has shut down, do you want to restart"

    I do and all's well for a few more days.

    Sure would be nice to fix this.

    Thanks,

    Kerry

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Frequent True Vector Service error report

    Hi, Perhaps I can help you, as I am a user of Zone Alarm Pro. You need to uninstall and then reinstall Zone Alarm. PLEASE follow these "EXACT INSTRUCTIONS" and PLEASE post back the results.

    Go into the start menu locate the zonelabs entry and right click on the uninstaller and select properties. Now in the target box you must add a space and then /clean to the end so that it looks something like this "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean click apply and then OK. Next open ZA and turn off the load on boot option, then reboot and then run the uninstaller.This should get rid of all of ZoneAlarm. Now go to your windows temp folder and delete everything. Find the folder named Internet logs and delete it then empty your recycle bin. Now install a fresh copy of Zone Alarm. Thank you for your time and have a nice day!SlyFox:8}
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. Default Re: Frequent True Vector Service error report

    Thanks SlyFox,

    I followed your instructions. I'll let you know in a few days if it worked.

    Kerry

  4. #4
    kerrith Guest

    Default Re: Frequent True Vector Service error report

    Auwe, got the dreaded True Vector error message twice today. But it did work correctly for two days in a row Any more suggestions?Thanks,Kerry

  5. #5
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Frequent True Vector Service error report

    Hi, Hereis onemore link, hopefully this will solve your problem. PLEASE post back your results. http://nh2.nohold.net/noHoldCust25/P...tallNonNT.html

    Thank you for your time and have a nice day or evening!

    SlyFox:8}

    Message Edited by SlyFox on 01-26-2006 08:08 PM
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  6. Default Re: Frequent True Vector Service error report

    Hi Slyfox,

    Just so I'm clear. The URL you gave contains an even more thorough time-consuming uninstalling than the procedure you gave me. Is this a gamble or are you pretty sure that the problem will be solved if I go through all this work?

    Have others encountered the same problem and was it solved by the more thorough uninstall and reinstall?

    Thanks, Kerry

    Operating System: Windows XP Pro
    Product Name: ZoneAlarm Pro
    Software Version: 6.0

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