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Thread: True Vector Service has shut down...Restart?

  1. #1
    jhp123 Guest

    Default True Vector Service has shut down...Restart?

    For the past week or so, and with no changes to any of my security programs, nor
    viruses or spyware, etc. found, the Windows Error Reporting window keeps popping up
    apologizing that the True Vector Service is shutting down.
    After responding to this dismal message in various ways, the ZA icon, does, in fact, [X] out as promised, with a new window asking if I want to turn it back on...Of course I say, "YES".

    As "Misery loves company", I came here hoping to see others with the same problem...perhaps with a solution to the problem, but haven't seen the crowd I was hoping for.

    As there are sudden periods of no protection when I need it the most, this situation is unacceptable...Anyone have any ideas of what's going on or how to fix it?

    Operating System:
    Windows XP Home Edition
    Product Name:
    ZoneAlarm Pro
    Software Version:
    6.1.737.000


    Message Edited by jhp123 on 02-11-200612:48 PM

  2. #2
    ad_hock Guest

    Default Re: True Vector Service has shut down...Restart?

    Hi jhp123
    If you have frequent shut downs of true vector it may be necessary to do a clean uninstall and after a clean install. However quite often a resetting of the ZA data base solves the problem. I suggest you go that way first and only if the resetting doesn't solve the problem then we must move on for the uninstall. To reset ZA data base follow the instructions in this link (note that you loose your customizations and need to built a fresh data base, but there is a good chance it solves the problem). http://forum.zonelabs.org/zonelabs/b....id=7101#M7101
    Best regards

  3. #3
    kendjordan Guest

    Default Re: True Vector Service has shut down...Restart?



    I'm getting the same random crashes (about every 2 days) with the True Vector Service stopped and waiting for me to restart it.
    This is really annoying because it's on my network server and some processes are held up waiting for the restart.

    Other non-windows applications (perhaps relevant?) constantly running on the server include VirusScan, a nightly backup utility, and the SlimDevices server (music/RSS feed).


    The crashes are random and do not coincide with any scheduled activity.
    I only started experiencing these crashes after upgrading to version 6.1.737.0.

    Event Type:
    Error
    Event Source:
    Application Error
    Event Category:
    (100)
    Event ID:
    1000
    Date:

    2/12/2006
    Time:

    5:18:24 AM
    User:

    N/A
    Computer:

    Description:
    Faulting application vsmon.exe, version 6.1.737.0, faulting module vsruledb.dll, version 6.1.737.0, fault address 0x000233d7.

    For more information, see Help and Support Center at

    Data:
    0000: 41 70 70 6c 69 63 61 74

    Applicat
    0008: 69 6f 6e 20 46 61 69 6c

    ion Fail
    0010: 75 72 65 20 20 76 73 6d

    ure
    vsm
    0018: 6f 6e 2e 65 78 65 20 36

    on.exe 6
    0020: 2e 31 2e 37 33 37 2e 30

    .1.737.0
    0028: 20 69 6e 20 76 73 72 75


    in vsru
    0030: 6c 65 64 62 2e 64 6c 6c

    ledb.dll
    0038: 20 36 2e 31 2e 37 33 37


    6.1.737
    0040: 2e 30 20 61 74 20 6f 66

    .0 at of
    0048: 66 73 65 74 20 30 30 30

    fset 000
    0050: 32 33 33 64 37










    233d7




    Message Edited by kendjordan on 02-12-200611:46 AM

    Message Edited by kendjordan on 02-12-200611:47 AM

  4. #4
    kendjordan Guest

    Default Re: True Vector Service has shut down...Restart?

    The random crashes of the True Vector Service are every few days on my network server.

    Not sure it helps diagnose the problem, but the eventvwr does consistently have
    2 security audit events (logon, privilege access) 7 seconds prior to each failure (below).
    This crash is ONLY happening on my network server.
    My other 3 laptops (2 XP Pro, 1 XP Home) are not experiencing this crash.

    What's different with my network server is: (a) runs 24x7, (b) has a service which reads/pushes RSS constantly, (c) nightly backup utility (crashes do not coincide with backup schedule at all).
    I was not experiencing any crashes prior to upgrading to 6.1.737.
    Given the randomness of the failure, I'm questioning whether this is a file access conflict that is purely timing related.

    Are there vsmon logs (or debug that can be enabled) that will show what vsmon is doing internally to try and nail this down?

    Event Type:
    Error
    Event Source:
    Application Error
    Event Category:
    (100)
    Event ID:
    1000
    Date:

    2/12/2006
    Time:

    5:18:24 AM
    User:

    N/A
    Computer:
    COMPUTER_NAME
    Description:
    Faulting application vsmon.exe, version 6.1.737.0, faulting module vsruledb.dll, version 6.1.737.0, fault address 0x000233d7.For more information, see Help and Support Center at
    Data:
    0000: 41 70 70 6c 69 63 61 74

    Applicat
    0008: 69 6f 6e 20 46 61 69 6c

    ion Fail
    0010: 75 72 65 20 20 76 73 6d

    ure
    vsm
    0018: 6f 6e 2e 65 78 65 20 36

    on.exe 6
    0020: 2e 31 2e 37 33 37 2e 30

    .1.737.0
    0028: 20 69 6e 20 76 73 72 75


    in vsru
    0030: 6c 65 64 62 2e 64 6c 6c

    ledb.dll
    0038: 20 36 2e 31 2e 37 33 37


    6.1.737
    0040: 2e 30 20 61 74 20 6f 66

    .0 at of
    0048: 66 73 65 74 20 30 30 30

    fset 000
    0050: 32 33 33 64 37










    233d7


    Event Type:
    Success Audit
    Event Source:
    Security
    Event Category:
    Privilege Use
    Event ID:
    576
    Date:

    2/12/2006
    Time:

    5:18:17 AM
    User:

    NT AUTHORITY\NETWORK SERVICE
    Computer:
    COMPUTER_NAME
    Description:
    Special privileges assigned to new logon:


    User Name:
    NETWORK SERVICE


    Domain:

    NT AUTHORITY


    Logon ID:

    (0x0,0x3E4)


    Privileges:

    SeAuditPrivilege



    SeAssignPrimaryTokenPrivilege



    SeChangeNotifyPrivilegeFor more information, see Help and Support Center at
    Event Type:
    Success Audit
    Event Source:
    Security
    Event Category:
    Logon/Logoff
    Event ID:
    528
    Date:

    2/12/2006
    Time:

    5:18:17 AM
    User:

    NT AUTHORITY\NETWORK SERVICE
    Computer:
    COMPUTER_NAME
    Description:
    Successful Logon:


    User Name:
    NETWORK SERVICE


    Domain:

    NT AUTHORITY


    Logon ID:

    (0x0,0x3E4)


    Logon Type:
    5


    Logon Process:
    Advapi



    Authentication Package:
    Negotiate


    Workstation Name:



    Logon GUID:
    {00000000-0000-0000-0000-000000000000}For more information, see Help and Support Center at

    Message Edited by kendjordan on 02-12-200611:45 AM

    Operating System:
    Windows XP Pro
    Product Name:
    ZoneAlarm Pro
    Software Version:



    Message Edited by kendjordan on 02-12-200611:48 AM

  5. #5
    ad_hock Guest

    Default Re: True Vector Service has shut down...Restart?

    Hi kenjordan
    I give you the same suggestion i gave in my previous post. There is a good probability that the resetting of ZA data base solves the problem. If not I'm afraid the solution is to clean uninstall and clean install.About your questio of vsmon.exe logs I don't think there are any except what you may see in the event viewer.
    Best regards

  6. #6
    jhp123 Guest

    Default Re: True Vector Service has shut down...Restart?

    Thankyou folks for your replies to the ZA shutdown problem...As my ZAP Data Bases are huge, I've decided that resetting them may be the answer to my ZA shutdown problem.
    I just did the deed
    to see what happens over the next week or so...I'll try to get back here to this thread then with my conclusion...Sooner, if my ZA starts quiting again.

  7. #7
    socalreviews Guest

    Default Re: True Vector Service has shut down...Restart?

    I had the exact same problem with ZAP version 6.1.737 but the bad thing for me is that I didn't start seeing the True Vector Shutdown problem until a day or two after installation on the first machine so I proceeded to upgrade four other machines with ZAP subscriptions on them. The same problem popped up on ALL four machines. I even did complete uninstalls and reinstalls with no change. Maybe it does have something to due with having 6.0.667 previously installed but I did select CLEAN INSTALL for all the machines while installing 6.1.737 and yet all four systems had ZAP shutting down completely. Yes, this is unacceptable. The last time I saw ZAP completely shutting down on its own like this was back in the versions of ZAP 2.x and early versions of 3.x which was years ago. Version 4.5x was good. 5.5x was good and 6.0.667 was good but I don't trust 6.1.737 at all. So I completely unistalled it and re-installed 6.0.667 on ALL the machines and I am happy again. NO more problems at all. I will be waiting to see if Checkpoint fixes this problem because as much as I like ZAP I can not put up with the software firewall shutting itself off on my always connected networks. Sure I have a NAT router protecting the machines but I rely on the extra security of ZAP and if it turns itself off the program becomes useless to me and I might start using the Windows SP2 firewall instead.

  8. #8
    socalreviews Guest

    Default Re: True Vector Service has shut down...Restart?

    I have read that doing a "clean uninstall" and then a "clean install" is suppose to solve the True Vector Service shutdown problem. My problem with that fix is that first of all this is a very serious problem that ZAP would shut itself down randomly (thankful for the NAT router) but beyond the possible solution is the question why we have to deal with this problem in the first place. For me it was much easier returning to 6.0.667 since that version works perfectly for me. I will be waiting for a fix in the next version release of ZAP and if a good fix doesn't happen then I will stick with the version I am using as long as I have to. This is NOT a problem that we should be having to deal with AT ALL. I hope that the solution comes soon. I would rather have a version be completely bug free and reliable than to have to deal with any extras added on. An improvement in the spyware detection might also be nice but I like the current version's relatively light use of resources.

  9. #9
    jhp123 Guest

    Default Re: True Vector Service has shut down...Restart?



    It's been over a week since I said I'd get back to this thread with the results of resetting my ZAP Databases on The True Vector Service shutdowns...

    Right up to this evening, I've had no problems with ZAP shutdowns...Then while working on some WORD Docs, it happened again....I'm really dissappointed, as I'm not looking forward to a complete re-installation of ZAP...If
    the shutdown doesn't happen too often, I'm going to wait until the next version is well set and
    do the re-install then...unless anyone else has any other ideas...I'm going to
    keep an eye on this forum while I wait...

  10. #10
    corrigme Guest

    Default Re: True Vector Service has shut down...Restart?

    I'm wondering if CheckPoint is aware of this. I'm getting the same exact thing as you all are getting. I can't go back to a previous version due to the fact that this new version fixes a problem I had. I'll just sit and wait for CP to fix this problem.

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