There is one more thing you can add to those removal instructions. There are a few registry entries for ZoneAlarm that can be removed. Be careful editing the registry and make a backup before you do anything with it. SlyFox has posted some registry editing instructions that you can do in addition to the complete clean uninstall and manual Zone Alarm file search and deletion. It is a good idea to disconnect from the internet by turning off your modem or router. Also temporarily turn off any antispyware or antivirus software before doing the /clean uninstall and also during the install or the security software could be preventing any changes you are trying to make. Some antivirus programs such as Norton and PC-Cillin have built in firewall software that conflicts with ZoneAlarm so make sure those have their firewall also disabled. Re-enable that software but not the firewall portion of it after getting a new working copy of Zone Alarm on your system.
Take a look at the installation message board also. The instructions do work and it shouldn't take more than 20 or 30 minutes maximum but take your time to do it right. There are uninstall and install instructions and success stories all over that board. Make sure you have your license key and have downloaded the very latest version 6.1.744 . Call tech support if you have any other problems. It really is worth it to get the new version running right on your system and the new version works really well. I think that you will be very happy when you get it running correctly on your system.
Message Edited by SoCalReviews on 03-22-200603:22 AM
It's July and the latest version of ZoneAlarm still has these TrueVector crashes. I'm not going to pay $3/min to get this problem looked at because this has been going on for way too long. ZoneAlarm Security Suite is just not stable. I have been using ZoneAlarm Free for years now with absolutely no TrueVector crashes. After upgrading to the pro version, it crashes all of the time. I did the clean uninstall, which eliminated the constant crashes. It still crashes about once every other day or so.
I will never recommend ZoneAlarm Pro or Security Suite to anybody. I will recommend the free version though.
There is absolutely no excuse that I install this product and have to go through all of those manual steps to clean up any previous versions. I have better things to do.