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Thread: unable to install a security update

  1. #1
    evelynne Guest

    Default unable to install a security update

    A windows message
    gives an error message: uable to install downloaded security file because they cant find temp file Not available in library.
    Spybot found an unknown operating system running in the background. I have seen this in the startup inmsconfig can I remove it safely.
    win98 second edition


    Operating System:Windows 98-SE (Second Edition)
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Apr 2004
    East Coast of Florida - Lightening/Shark Bite Capital of the World

    Default Re: unable to install a security update

    Hi Evelynne,

    Are you using any type of "Web Download Accelerators"?
    If you are, PLEASE turn them off, as it will cause download problems with Zone Alarm.
    Another solution, make sure your Root Certificates are updated.
    Here are the instructions and link to the site.

    It appears that the root certificate on your machine is corrupted and thus cannot validate. Try following these steps first and see if it helps:

    Open Your browser and navigate to the following URL.
    Once at the web page follow the directions to reset your root certificates.

    Hopefully one of these solutions will fix your problem, if not PLEASE post back.


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