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Thread: Zone Alarm Needs to Close!!!!!

  1. #1
    arbitro Guest

    Default Zone Alarm Needs to Close!!!!!

    Lately, I have encountered a message at start-up that reads something like, "Zone Alarm has encountered a problem and needs to Close."
    I then click on "close" and then after Zone Alarm closes, go to start, all programs, Zone Alarm and click on Zone
    Labs Security Zone Alarm starts and everything is fine.
    What is causing Zone Alarm to need to close??
    Thanks

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Pro
    Software Version:6.1

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Zone Alarm Needs to Close!!!!!



    Hi Arbitro,










    PLEASE try the following fix, if it does not fix the problem, PLEASE post back, Thanks.

    A database reset will fix the problem if Zone Alarm is the problem in the first place. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4.Reboot into the normal mode.


















    SlyFox:8}
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. arbitro Guest

    Default Re: Zone Alarm Needs to Close!!!!!

    Slyfox, thanks for the suggestion.
    I will try what you suggested to see if this fixes the problem.
    I won't really know if the problem is fixed but I will know if the problem is not fixed because I will get the same message that Zone Alarm needs to close.
    Also, I don't know if Zone Alarm is triggering this message or some other program.
    Anyway, I'll give it a shot.
    Thanks again.
    Arbitro

  4. #4
    arbitro Guest

    Default Re: Zone Alarm Needs to Close!!!!!



    Slyfox, well, I tried your suggestion.
    I deleted backup.rdb and iamdb.rdb and we'll see what happens.
    If I get the "Zone Alarm Needs To Close" again, I'll post a message in this forum.
    Thanks for the help.

    Arbitro

  5. #5
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Zone Alarm Needs to Close!!!!!



    Hi Arbitro,












    You are welcome!
    Good Luck!




















    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  6. arbitro Guest

    Default Re: Zone Alarm Needs to Close!!!!!



    Slyfox, it just happened again this morning when I booted-up my computer.
    I believe it was when Zone Alarm was starting or it might have been soon after Zone Alarm loaded, I got the message something to the extent of: "Zone Alarm has encountered a problem and needs to close.
    If you were in the middle of something your data may be lost."
    After Zone Alarm self-closed, I went to Start-All Programs-Zone Alarm and restarted Zone Alarm with no problems.
    I did the sequence of the suggestion that you recommended, i.e., Boot-Up in Safe Mode... but it looks like that fix didn't completely fix the problem.




    Arbitro

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