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Thread: cache cleaner freezes

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  1. #1
    lavarco Guest

    Default cache cleaner freezes

    upon start up of the computer,cache cleaner widow opens and freezes and then XP error window opens and closes the program and does not allow Zone labs to open.

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.5

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: cache cleaner freezes



    Hi,

    PLEASE try the following fix, if it does not fix the problem, PLEASE post back, Thanks.

    A database reset will fix the problem if Zone Alarm is the problem in the first place. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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