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Thread: Update Error

  1. #1
    cricheson Guest

    Default Update Error

    Can anyone tell me what it means when i first start up my computer and every so often after i get the message, Error: Cannot access this file, ZoneAlarm.xml ? And is there a way to fix it?

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm (Free)
    Software Version:6.5

  2. #2
    ron_au Guest

    Default Re: Update Error

    Sorry I don't have the answer but I DO have the same problem - but only since the latest Version of Zone Alarm Free was issued (6.5.731.000).It may be a general problem which will not be fixed until the next Version comes along.The ZoneAlarm.xml file is clearly installed but the Zone Alarm "Instant Support" agent provides no useful solution despite NOT being INSTANT.

  3. #3
    cricheson Guest

    Default Re: Update Error

    that's kinda what i was figuring. Thanks for the reply. Good to know I'm not the only one with that issue.

  4. #4
    ron_au Guest

    Default Re: Update Error

    Hi cricheson,Bill Cherry from Atlanta had this solution in June. I am about to try it. Good luck .Ron-AuIf you can, do this....Go into the start menu locate the zonelabs entry and right click on the uninstaller and select properties. Now in the target box you must add a space and then /clean to the end so that it looks something like this "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean click apply and then OK. Next open ZA and turn off the load on boot option, then reboot and then run the uninstaller.This should get rid of all of ZoneAlarm. Now go to your windows temp folder and delete everything. Find the folder named Internet logs and delete it then empty your recycle bin.Now install a fresh copy of Zone Alarm 6.5

    Atlanta, Georgia
    06-10-200601:08 PM

    Report Abuse to a ModeratorMark Message as NewAdd This Message to My BookmarksAdd This Message to My SubscriptionsSubscribe to this message's RSS FeedHighlight This MessagePrint This MessagePrint to End (Max 50)E-Mail this Message to a FriendReport Abuse to a ModeratorMessage ListingPrevious ThreadNext Thread<A target=_blank></A>SUBJECTAUTHORDATE/TIMEerror: can not access this file. ZoneAlarm.xmlsupermoldel06-10-200611:04 AMRe: error: can not access this file. ZoneAlarm.xmlBillCherryAtl06-10-200601:08 PMRe: error: can not access this file. ZoneAlarm.xmlsupermoldel06-14-200608:29 PMhttp://&#91;img]http://forum.zonelabs.or....gif&#91;/img]User Search

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