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Thread: Security Alert won't "Remember this setting."

  1. #1
    wrydzak Guest

    Default Security Alert won't "Remember this setting."

    After the last ZA update I keep getting a Security Alert telling me that the "Support.com Scheduler and Command Dispatcher is trying to act as a server." According to "More info..." this is safe and that it's probably just the modem or other system component checking for updates, etc.

    I have been getting this message every time I boot up and ever time I click the "Remember this setting." box and then "Allow" but ZA never remembers the setting. It's not a big deal but when you've done this a month or more, it gets old.

    Does anyone have a suggestion to solve this annoyance?

    Thanks!

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.5

  2. #2
    billc Guest

    Default Re: Security Alert won't "Remember this setting."

    One of two things is going on but I'm not sure from your post which. First, if you set SmartDefense Advisor to Auto and there is no advice available for a program,Zone Labs security software displays a Program alert prompting you to allow or deny access to the program. If you select Remember this setting when responding to such a Program alert, Zone Labs security software keeps your setting unless SmartDefense Advisor comes out with a different setting, or until you change the setting manually in the Programs tab.

    Or second, your Zone Alarm database could be corrupt and needs to be reset. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4.Reboot into the normal mode.

    EDIT: I meant to also add that these programs do not need server rights and should not be granted server rights.

    Message Edited by BillCherryAtl on 08-05-2006 02:50 PM

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