My main worry for using this is that $35 fee for getting support. This fee drops my motive from a high-single-digit positive value* to a mid-double-digit negative value* for using that method. Are you absolutely sure there is no fee for using this (if I paid this fee, it'd bounce due to insufficient funds). I wouldn't know what category to use either as Zonealarm Pro is causing quite a few issues:
1. A program dialog keeps coming up, despite reinstalling everything (including Windows, device drivers, etc., due to getting a new hard drive) and resetting the database, the program dialog keeps coming up at most once every 2 days, but sometimes (though rare), twice a day.
2. Startup takes 3 to 4 minutes instead of the more usual 1 minute, with a constant lag of nothing happening at all.
3. Sometimes I'm completely unable to connect to the internet, as if I my internet has been unplugged (but restarting the computer fixes this - occurs about 2 in every 9 startups). This often happens before Zonealarm Pro, but would require not using the internet at all for at least 4 hours - this is happening as soon as the computer finishes booting up. I recently (just yesterday) had a case where I had to reboot twice in order to get connected again.
I have only one lead so far, but a big one:
The free version of Zonealarm never had any of these issues at all. But, the exact moment I installed Zonealarm Pro after buying it, this all started happening. This leaves it to Zonealarm Pro being faulty in some form.
If I run into one more of the three issues I'm having with Zonealarm Pro, I'm going to uninstall it in full as best as I can, and install the free version to see if these issues go away.
* The actual numbers are -28 due to that fee, but +7 without it, a difference of 196 (they use a logarithmic scale).
Edit: I forgot to mention that my dad's computer, running at the same time as mine and transferring things (while I can't), works just fine, but then again, he doesn't have any Zonelabs product installed (and knowing license agreements, only one installation is allowed per paid license, so I can't test install it on his computer). Even though his computer can connect and transfer things just fine when mine can't due to issue number 3, both computers have been able to transfer in the past (and present if issue 3 doesn't occur).
Message Edited by ulillillia on 08-26-2006 09:32 PM