ZoneAlarm Pro version 6.5.722.000
"Error: Can not access this file. ZoneAlarm.xml" when trying to update the program.
I've seen the other messages about this file and the solution of doing a clean uninstall.
I tried to use the automated support, but it isn't working. Does it ever? Is there any way of letting ZoneLabs know about this error (I'm guessing they don't bother to read the forum messages), short of paying for a support call?
I suppose I will have to do the clean uninstall, but what a PITA! I've done a lot of customizing over the past couple of years and don't relish repeating it. Has anyone found an easier solution?
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Pro