I am constantly getting alerts for programs that I have previously approved. I have searched FAQ and found information about " corrupted registry " and instructions on how to fix.Here is my problem... I am basically a computer ***** and need more detailed instructions.One set of instructions said to " uncheck " Load Zone Alarm on start up " and then reboot into Safe Mode. The instructions from the virtual technician did not give this step... Which is correct "Once I reboot and type in the c:\windows\internet logs " I pull up over 100 files labeled ZA. This is where I need HELP ! How do I identify which ones of these contains the extensions .RDB, LDB, or TMP ?? I have tried opening some of these files and all I see are just a string of #s... Where would I find these extensions ? Do I have to open up each of these ZA files to look for the letters. Would the letters be behind the string of #S ?Once again I am a novice in Safe Mode and need some help.If I do find these files do I just right click on them and delete ?Thanks for any help !!One final question... If this does not work would I have to reinstall the program ? If so where do I find my paid subscription for the download ?