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Thread: Windows 8.1 64 bit error Not compatible with Zonealarm Security Suite > ZA is Compata

  1. #1
    Join Date
    Jan 2015
    Posts
    4

    Default Windows 8.1 64 bit error Not compatible with Zonealarm Security Suite > ZA is Compata

    HELP !!!!
    My PC died so just got an Asus with A10 running win 8.1 64 bit. All out of the box and standard from Futureshop.
    Trouble is i can't get updates on my Zonealarm security suite version below :

    ZoneAlarm Security Suite version: 13.3.052.000
    ZoneAlarm license key: 10 years with them
    Vsmon version: 13.3.209.0
    Driver version: 13.2.18.0
    Antivirus engine version: 8.3.4.7
    Antivirus signature DAT file version: 1177466720
    Anti-Spam version: 6.4.3.2155

    I have tried the off line help and it was errr not helpful (several attempts) tried the live person and they said it WAS compatible. This is not very helpful as i'm out of date and can't get the updates !!!!!
    My update status is saying overdue (zone alarm icon click - left box - click - settings .. says overdue there.)

    When i try to update it just says update failed and my pc says Zonealarm is not compatible as its 32 bit and my machine is 64 bit !!

    Any clever people out there know how to get me out of this or is it hopeless?
    My security suite expires in 2 months does the one with a fire wall work any better or does it have the same issues ??
    Are any zonealarm products 64 bit yet as just saying they are doesn't make them work.

    HELP PLEASE !!!!

  2. #2
    Join Date
    Nov 2004
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    Default Re: Windows 8.1 64 bit Not compatible with Zonealarm Security Suite

    Yes, it is compatible. Can you please post a screenshot of the error message?
    What have you tried to do to resolve the issue? Have you tried a clean install? Just check here at the forum (suggested in several other posts) and you will find the procedure.

    Thanks,
    Fax
    Last edited by fax; January 23rd, 2015 at 09:37 PM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,902

    Default Re: Is Windows 8.1 64 bit Not compatible with Zonealarm Security Suite

    Hello;

    I agree with Guru Fax;

    Most New Computers come with other Security Software Pre-Installed, that may Conflict with Zone Alarm Firewall.


    Here are The instruction for a clean install are below:

    1. Download the latest ZA 13.3.052.000 (2015) version Click here to Download <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs/Windows 7/8 Uninstall a program)

    3. Remove other security tools installed. Use

    http://www.appremover.com/ to double check no left overs are present.


    4. Clean your system and registry with the Free Ccleaner.exe

    http://www.piriform.com/ccleaner/download/slim free CCleaner <= click here

    5. Download to your desktop and run the

    ZA removal tool

    http://download.zonealarm.com/bin/fr...load/clean.exe <= click here


    now reboot computer
    after running ZA Removal tool.


    6. Now Install the latest ZA version 13.3 Without Touching any Default settings,
    and Do Not Restore Saved Settings from the old install.

    Let us know how you have managed to resolve the issue. It will help other users with the same problem.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    Join Date
    Jan 2015
    Posts
    4

    Default Re: Is Windows 8.1 64 bit Not compatible with Zonealarm Security Suite

    Quote Originally Posted by GeorgeV View Post
    Hello;

    I agree with Guru Fax;

    Most New Computers come with other Security Software Pre-Installed, that may Conflict with Zone Alarm Firewall.


    Here are The instruction for a clean install are below:

    1. Download the latest ZA 13.3.052.000 (2015) version Click here to Download <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs/Windows 7/8 Uninstall a program)

    3. Remove other security tools installed. Use

    http://www.appremover.com/ to double check no left overs are present.


    4. Clean your system and registry with the Free Ccleaner.exe

    http://www.piriform.com/ccleaner/download/slim free CCleaner <= click here

    5. Download to your desktop and run the

    ZA removal tool

    http://download.zonealarm.com/bin/fr...load/clean.exe <= click here


    now reboot computer
    after running ZA Removal tool.


    6. Now Install the latest ZA version 13.3 Without Touching any Default settings,
    and Do Not Restore Saved Settings from the old install.

    Let us know how you have managed to resolve the issue. It will help other users with the same problem.


    Hi, tried above via live help but still have the same issue.
    Posted a couple of screenshots (hopefully)
    Attached Images Attached Images

  5. #5
    Join Date
    Jan 2015
    Posts
    4

    Default Re: Windows 8.1 64 bit error Not compatible with Zonealarm Security Suite > ZA is Com

    Ok screenshots loaded so you can see it's not doing the updates and when i try it just says failed

    Very worried here as i have 50 days of my 2 years left and have used ZA for well over 10 years now and i always trusted it !!

    Seems like the new version may work when this one expires but not sure - feels like buying a used car online without seeing it which is not wise.

    Might try tech support again tomorrow but its taking up so much time its a pain !

    After online help this is the current version (and I used the ZA uninstall temp file remover too)

    ZoneAlarm Security Suite version: 13.3.226.000
    ZoneAlarm license key: damn almost posted it lol
    Vsmon version: 13.3.226.0
    Driver version: 13.2.18.0
    Antivirus engine version: 8.3.4.7
    Antivirus signature DAT file version: 1167074048
    Anti-Spam version: 6.4.3.2155


    HELP ! Any more ideas anyone ????

  6. #6
    Join Date
    Jan 2015
    Posts
    4

    Default Re: Windows 8.1 64 bit error Not compatible with Zonealarm Security Suite > ZA is Com

    ZONEALARM compatability issues..

    Well googled it and it's just me ! Got an email from a Senior person (still digesting it) and it's probably drivers on my ASUS win 8.1 64 bit machine.

    So if you've been reading the posts ( I deleted some) then you can see that ZA let you air your views and doesn't censor them.. confident buggers !!!

    So gonna chance it in 48 days and get the next level up with firewall.

    I still firmly believe that it's the best out there and to use you 3 PC's for over 10 years (and teenage son) and have zero problems is incredible.
    Strange how my sons friends tried to switch us over to k%6%^^sky and some free ones then had trouble themselves.
    Not sure how to protect my 64 bit one but still have 2 32 bit laptops i'll figure something out.
    Last edited by jamie; January 30th, 2015 at 03:53 PM.

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