I bought my mom the ZoneAlarm suite and installed it, tried to leave it on settings that would keep her safe but not slow things down, and now (from a couple thousand miles away) her computer has given her an error report and she can't get on the Internet to ask this question, so I'm trying to help.
The error report says something about "Service executable"
"$ZAppName: dlcserv.exe" and a bunch more stuff we don't know how to interpret. A ZA security alert is also on-screen, saying something about "suspicious behaviour, AOL is trying to communicate with system root something.exe by opening its process."
She has XP, but I don't know if it's home or Pro. The version on the ZA box was, I think, 6.0, plus I downloaded a really long update online when I got it installed. I know a lot less than I sound like, and I know I don't sound like much either! I'm in way over my head and I don't know how to help. Does anyone in this forum have an idea? Thanks for any help you can offer.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite