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Thread: Blue screen stop error message

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  1. #1
    flafishn Guest

    Default Blue screen stop error message

    Since installing ZASS version 6.5.737.000, I have been getting an error message before the system boots into Windows.
    The error message has the following string:
    0x0000008E (0x0000005, 0x804EEF91, 0xF6DE1B90, 0x00000000)
    This does not happen every time the PC is turned on, but about once a week.

    I can do a system restore, and everything works fine until the next BSOD comes up.
    Since 9/30/06, I have done system restore 5 times.
    Is this a problem with ZA, and is there a simple fix to this?

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.5

  2. #2
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Blue screen stop error message

    http://www.nohold.net/noHoldCust25/P...bsodcrash.html

    or

    Zone Labs Customer Care

    This Information Applies to:
    All ZoneAlarm Products

    Summary:

    I am getting a Blue Screen (BSOD) on my system with ZoneAlarm running.

    Solution:

    IMPORTANT - VERIFY THESE FIRST

    Verify that you have only

    - Windows 2000/XP (the 6.5 version supports only Windows 2000/XP)
    - the very latest version of your ZoneAlarm product
    - the very latest drivers for all add-on hardware for your system
    - the very latest video drivers for your graphics card
    - ONE software firewall running (running multiple software firewalls is not supported)
    - the original Winsock file (search for WSOCK32.DLL, right-click and get Properties -> version)

    =======================

    If ALL of the above conditions have been met, and you still experience the BSODs, please contact us by sending an email to Submit_Info@zonelabs.com . Be sure to include the ALL of the following or your request will be deleted:

    - Is the BSOD reproducible? Include step by step instructions for reproducing it.

    - Do you get any specific error message or STOP code?

    - Did anything change right before the BSODs began?

    - What is your Operating System? Is it fully patched and updated?

    - Include your product name, and all of the version information given on Overview -> Product Info.

    **DO NOT SEND ANY FILES TO THIS ADDRESS**

    **THIS IS NOT A TECH SUPPORT ADDRESS, IT IS FOR BSODs ONLY!**






    1999-2004 Zone Labs, Inc. All rights reserved.

    -------------------------------------------------------------

    It does sound like the vsmon.exe and something else is having an issue. It maybe even fixed by updating your drivers in the PC. Be sure to use "Show Hidden devices" in the View of the Device manager and click each item and use the update feature that is presented.

    Also check the C\WINDOWS for hardware updaters and check in the C\ "Manufactures name" folder and check in the C\Program Files\ "Manufactures name" folder and other hardware folders for updaters.

    Also Windows update site has often new drivers added for users.

    Take care,
    Oldsod
    Best regards.
    oldsod

  3. #3
    flafishn Guest

    Default Re: Blue screen stop error message

    This morning, I got a lengthy error message that is abbreviated below:
    problem seems to be caused by vsdatant.sys
    STOP:
    0x000000BE (0xA9782800, 0x2BA8D161, OxF7A11870, 0x0000000B)
    vsdatant.sys - Address AA3F04A6 base at AA3B8000 Date Stamp 44ed374a
    I am running Windows XP Media Center Edition.
    I have the latest version of Zone Alarm.
    I checked Windows Updates for drivers, and there were none.
    Windows XP firewall is off.
    The WSOCK32.DLL version is 5.1.2600.2180.

  4. #4
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Blue screen stop error message

    Got all your Window Updates?

    Okay, Then try the update option in the right click of the items listed in the Device Manager. Start at the top and be sure to use the Show Hidden Device option in the View. This will take some time but maybe the fix.

    After finished doing that then try this:

    Download your ZA SS from here>

    http://download.zonelabs.com/bin/fre...seHistory.html

    If you wish to keep your settings, create a Backup from Overview - > Preferences before starting, and then Restore afterwards (available in ZoneAlarm Premium products only).Please copy your ZA key down onto paper for possible future needs
    Click on Start -> Programs -> Zone Labs
    RIGHT-click on Uninstall Zone Labs Security, then select Properties
    Under Target you will see the following line (the actual drive may be different on your system):

    "C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"
    Change it to:

    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean

    (add a space and then the /clean)
    Click OK to save the new command line.
    Open the ZA and disable the startup with Windows in the Prefences of the ZA and reboot the PC.
    Click on Start -> Programs -> Zone Labs -> Uninstall Zone Labs Security
    Click OK to run the uninstaller, and OK any security alerts that pop up.
    say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
    Reboot
    After rebooting, check for the following folders, and delete them if you find them:

    "Internet Logs"

    "Zone Labs" (under your Program Files folder)

    "Zonelabs" (under your Windows System32 folder)
    Empty your recycle bin
    Reboot
    Reinstall the ZA SS.

    This should fix the issue.

    BTW did you report this to the Zone labs as per the nohold net info?

    Oldsod

    Message Edited by Oldsod on 10-29-2006 03:30 PM

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Anti-Spyware
    Software Version:6.1
    Best regards.
    oldsod

  5. #5
    parkerkr Guest

    Default Re: Blue screen stop error message

    I have been getting the notorious BSOD since installing Zone Alarm Security Suite a month ago, sometimes over a dozen a day. I've been using Zone Alarm Professional Firewall for years without a problem, but SS has been nothing but headaches. After following your directions to update drivers, etc., as well as running a virus scan, several spyware scans, a registry cleaner, Windows updates, and CCleaner, I finally uninstalled ZA Security Suite and installed AVG and turned on Windows Firewall. The BSOD immediately stopped.

    I'm running Windows XP Media Center Edition with SP 2 installed. The machine is a Dell XPS with dual core Pentium D 2.80 GHz processor, 1 GB of RAM, and an NVidea GeForce 6800. To whom do I report this problem? I purchased ZA Security Suite exactly one month ago (9/26) and I assume it is too late to get my money back. I was foolish enough to get the 2 year upgrade too!

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