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Thread: True Vector error

  1. #1
    ed_spurrell Guest

    Default True Vector error

    Hi All,
    I am getting the following message every so often when I leave the computer for a while and come back..This could be happening 5 minutes or an hour after I leave the computer. But when I come back sometimes it is there.

    The instruction at "0x00f1e87" referenced memory at "0x000002c6". The memory could not "read" Click on OK to terminate the program. Then the X is in the icon on the taskbar

    Anyone know why this means?

    Thanks in advance
    Ed

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Anti-Spyware
    Software Version:6.5

  2. #2
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: True Vector error

    maybe the ZA database is corrupted. To remove it and start fresh, try this>

    Boot your computer into the Safe Mode

    Navigate to the c:\windows\internet logs folder

    Delete the backup.rdb and iamdb.rdb files in the folder

    Clean the Recycle Bin

    Reboot into the normal mode

    ZA will be just like new with no previous settings or data


    Oldsod
    Best regards.
    oldsod

  3. #3
    ed_spurrell Guest

    Default Re: True Vector error

    Thank you for the reply Oldsod.
    I have done as you instructed and will post back if it occurs in the near future.

    Cheers

  4. #4
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: True Vector error

    You are welcome

    Oldsod
    Best regards.
    oldsod

  5. #5
    ed_spurrell Guest

    Default Re: True Vector error

    Ok I am back lol
    I just got another vsmon.exe error...very similar but only the numbers changed a bit.
    "0x00f87cfc' and "0x656e8d3e"

    I didn't make any changes to my system ..only the one you suggested.

    thanks in advance
    Ed

  6. #6
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: True Vector error

    It could be a number of reasons>

    drivers need updating
    hardware issues or failure
    or something simple such as PC went into standby or conflicting software.

    Contact Tech support>

    https://www.zonelabs.com/store/conte...ch_support.jsp

    and inform them of this problem

    Oldsod
    Best regards.
    oldsod

  7. #7
    ed_spurrell Guest

    Default Re: True Vector error

    Thanks again for the reply.

    Each time I get a different instruction error. This time it is " 0x4d535656"

    I will contact Support to see what they have to offer.

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