On a friends computer they use xplorer2 in place of windows explorer. They double clicked on a .wav file which obviously Zone Alarm asked if to Allow or Deny xplorer2 to access Windows Media Player. I assume that as a novice user they replied Deny, not sure if Remember was checked. The result of this was that from then on when ever using xplorer2 and double clicking any file that required Windows Media Player the following message appeared -
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item. -
I checked their settings in smart defense against mine as I use xplorer2, checked using LogMeIn so I could check both machines easily at the same time.
Being a novice user they were unaware of what may have caused this problem but they did remember it only recently started. As they use True Image I went back a month and on that reloaded system using xplorer2 I double clicked a .wav file again and Smart Defense opened up the Allow Deny window, they said that they would have answered Deny to prevent xplorer2 access windows media player, remember this is a novice user. I obviously this time answered Allow and Remember and Windows Media Player played the double clicked file, no surprise there.
The question is where can I find out within Zone Alarm what decisions have been taken when being presented with Allow Deny prompts. Checking Smart Defense xplorer2 was set to Auto.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite